Application Outsourcing Araceli Falcon IS 553 June 8, 2004 The first three pages of the slide show have been given to you. Slide One: Don’t change anything! Slide Two: Add Team Introduction info Slide Three: Add Overview info The header (CMS Logo and Workshop Title) and footer (dates and BWW) are on the Master Slide. They will appear on all subsequent slides. To add slides: 1. Choose Insert / New Slide 2. Choose a Slide Layout by clicking on it. Click in the title box and add title. Click in the bullet text boxes and add major points. All of the title, bullets, and text sizes are preformatted. Just click and go. TO SEE THIS FIRST SLIDE without the notes,– just drag this box back down to a small size. If anyone is unfamiliar with Powerpoint, I will be more than happy to sit and explain the basics. Thanks, Jeanine

“Outsourcing takes place when an organization transfers the ownership of a business process to a supplier. The key to this definition is the aspect of transfer of control. In outsourcing, the buyer does not instruct the supplier how to perform its task but, instead, focuses on communicating what results it wants to buy; it leaves the process of accomplishing those results to the supplier .” - Peter Bendor-Samuel The first three pages of the slide show have been given to you. Slide One: Don’t change anything! Slide Two: Add Team Introduction info Slide Three: Add Overview info The header (CMS Logo and Workshop Title) and footer (dates and BWW) are on the Master Slide. They will appear on all subsequent slides. To add slides: 1. Choose Insert / New Slide 2. Choose a Slide Layout by clicking on it. Click in the title box and add title. Click in the bullet text boxes and add major points. All of the title, bullets, and text sizes are preformatted. Just click and go. TO SEE THIS FIRST SLIDE without the notes,– just drag this box back down to a small size. If anyone is unfamiliar with Powerpoint, I will be more than happy to sit and explain the basics. Thanks, Jeanine

Historical Background In 1970s Indian Government passed a policy requiring a majority of ownership of all foreign ventures. Companies like IBM pulled out leaving the country with a small tech infrastructure but no one to maintain it. As a result Indian IT workers filled the demand which triggered the education system to produce more skilled people in India 1980s U.S. protectionism tactics help boost outsourcing 1990s Dot Com crash and Y2K left companies looking at their bottom line. The first three pages of the slide show have been given to you. Slide One: Don’t change anything! Slide Two: Add Team Introduction info Slide Three: Add Overview info The header (CMS Logo and Workshop Title) and footer (dates and BWW) are on the Master Slide. They will appear on all subsequent slides. To add slides: 1. Choose Insert / New Slide 2. Choose a Slide Layout by clicking on it. Click in the title box and add title. Click in the bullet text boxes and add major points. All of the title, bullets, and text sizes are preformatted. Just click and go. TO SEE THIS FIRST SLIDE without the notes,– just drag this box back down to a small size. If anyone is unfamiliar with Powerpoint, I will be more than happy to sit and explain the basics. Thanks, Jeanine

Numbers -2001 Outsourcing Center The first three pages of the slide show have been given to you. Slide One: Don’t change anything! Slide Two: Add Team Introduction info Slide Three: Add Overview info The header (CMS Logo and Workshop Title) and footer (dates and BWW) are on the Master Slide. They will appear on all subsequent slides. To add slides: 1. Choose Insert / New Slide 2. Choose a Slide Layout by clicking on it. Click in the title box and add title. Click in the bullet text boxes and add major points. All of the title, bullets, and text sizes are preformatted. Just click and go. TO SEE THIS FIRST SLIDE without the notes,– just drag this box back down to a small size. If anyone is unfamiliar with Powerpoint, I will be more than happy to sit and explain the basics. Thanks, Jeanine -2001 Outsourcing Center

Components Capability Maturing Model Level of Vendor Offshore vendors must be at a level 3 or above. Deal with differences in CMM levels Scope & schedule for project is defined Evaluation of Vendors Pricing Models Fixed fee Fixed Bid Time and Material Hybrid The first three pages of the slide show have been given to you. Slide One: Don’t change anything! Slide Two: Add Team Introduction info Slide Three: Add Overview info The header (CMS Logo and Workshop Title) and footer (dates and BWW) are on the Master Slide. They will appear on all subsequent slides. To add slides: 1. Choose Insert / New Slide 2. Choose a Slide Layout by clicking on it. Click in the title box and add title. Click in the bullet text boxes and add major points. All of the title, bullets, and text sizes are preformatted. Just click and go. TO SEE THIS FIRST SLIDE without the notes,– just drag this box back down to a small size. If anyone is unfamiliar with Powerpoint, I will be more than happy to sit and explain the basics. Thanks, Jeanine

Benefits More profitable use of in-house IT talent Reduced IT overhead Improve IT performance & reliability Reduced capital expense Technology edge over competitors Access to different skills and technology as needed Accelerated development and time-to-market cycles Improve customer satisfaction The first three pages of the slide show have been given to you. Slide One: Don’t change anything! Slide Two: Add Team Introduction info Slide Three: Add Overview info The header (CMS Logo and Workshop Title) and footer (dates and BWW) are on the Master Slide. They will appear on all subsequent slides. To add slides: 1. Choose Insert / New Slide 2. Choose a Slide Layout by clicking on it. Click in the title box and add title. Click in the bullet text boxes and add major points. All of the title, bullets, and text sizes are preformatted. Just click and go. TO SEE THIS FIRST SLIDE without the notes,– just drag this box back down to a small size. If anyone is unfamiliar with Powerpoint, I will be more than happy to sit and explain the basics. Thanks, Jeanine

When to Use/ When to Avoid Legacy systems support Upgrade projects New development projects Not Core business applications The first three pages of the slide show have been given to you. Slide One: Don’t change anything! Slide Two: Add Team Introduction info Slide Three: Add Overview info The header (CMS Logo and Workshop Title) and footer (dates and BWW) are on the Master Slide. They will appear on all subsequent slides. To add slides: 1. Choose Insert / New Slide 2. Choose a Slide Layout by clicking on it. Click in the title box and add title. Click in the bullet text boxes and add major points. All of the title, bullets, and text sizes are preformatted. Just click and go. TO SEE THIS FIRST SLIDE without the notes,– just drag this box back down to a small size. If anyone is unfamiliar with Powerpoint, I will be more than happy to sit and explain the basics. Thanks, Jeanine

The first three pages of the slide show have been given to you. Slide One: Don’t change anything! Slide Two: Add Team Introduction info Slide Three: Add Overview info The header (CMS Logo and Workshop Title) and footer (dates and BWW) are on the Master Slide. They will appear on all subsequent slides. To add slides: 1. Choose Insert / New Slide 2. Choose a Slide Layout by clicking on it. Click in the title box and add title. Click in the bullet text boxes and add major points. All of the title, bullets, and text sizes are preformatted. Just click and go. TO SEE THIS FIRST SLIDE without the notes,– just drag this box back down to a small size. If anyone is unfamiliar with Powerpoint, I will be more than happy to sit and explain the basics. Thanks, Jeanine

Risk Factors Intellectual property rights Cost and Time over-runs for the project: Due to selection of wrong offshore outsourcing vendor that lacks expertise for executing that particular offshore project Cultural mismatch with outsourcing partner and Political or other instability in outsourced country. Data privacy Intellectual property rights Legal Standing and Access to Arbitration Loss of business knowledge Turnover of Key Project Personnel The first three pages of the slide show have been given to you. Slide One: Don’t change anything! Slide Two: Add Team Introduction info Slide Three: Add Overview info The header (CMS Logo and Workshop Title) and footer (dates and BWW) are on the Master Slide. They will appear on all subsequent slides. To add slides: 1. Choose Insert / New Slide 2. Choose a Slide Layout by clicking on it. Click in the title box and add title. Click in the bullet text boxes and add major points. All of the title, bullets, and text sizes are preformatted. Just click and go. TO SEE THIS FIRST SLIDE without the notes,– just drag this box back down to a small size. If anyone is unfamiliar with Powerpoint, I will be more than happy to sit and explain the basics. Thanks, Jeanine

Metrics Understand project goals & objectives Ongoing management of relationships Establish targets and monitor progress Software assets management Integrated Risk management team The first three pages of the slide show have been given to you. Slide One: Don’t change anything! Slide Two: Add Team Introduction info Slide Three: Add Overview info The header (CMS Logo and Workshop Title) and footer (dates and BWW) are on the Master Slide. They will appear on all subsequent slides. To add slides: 1. Choose Insert / New Slide 2. Choose a Slide Layout by clicking on it. Click in the title box and add title. Click in the bullet text boxes and add major points. All of the title, bullets, and text sizes are preformatted. Just click and go. TO SEE THIS FIRST SLIDE without the notes,– just drag this box back down to a small size. If anyone is unfamiliar with Powerpoint, I will be more than happy to sit and explain the basics. Thanks, Jeanine

Top 3 Vendors Top Expert Wipro Technologies Infosys Technologies Patni Computer Systems Ltd Top Expert The first three pages of the slide show have been given to you. Slide One: Don’t change anything! Slide Two: Add Team Introduction info Slide Three: Add Overview info The header (CMS Logo and Workshop Title) and footer (dates and BWW) are on the Master Slide. They will appear on all subsequent slides. To add slides: 1. Choose Insert / New Slide 2. Choose a Slide Layout by clicking on it. Click in the title box and add title. Click in the bullet text boxes and add major points. All of the title, bullets, and text sizes are preformatted. Just click and go. TO SEE THIS FIRST SLIDE without the notes,– just drag this box back down to a small size. If anyone is unfamiliar with Powerpoint, I will be more than happy to sit and explain the basics. Thanks, Jeanine Peter Bendor-Samuel – founder of Outsourcing Center & Everest Group consulting group

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