(Warning – This can get complicated!) Buying Advanced Services and the relevance of a new service standard for manufacturers (PAS 280) (Warning – This can get complicated!)

What was promised… Buying Advanced Services and the relevance of a new service standard for manufacturers (PAS 280) Keith Rushton from the Ministry of Defence This session will provide insights from MOD, one of the most sophisticated buyers of services such as availability contracts, as to how services are bought, and why the recently published British Standard ‘Through-life engineering services – Adding business value through a common framework – Guide’ (PAS280) is a must read for all professionals involved in servitisation of industrial businesses.

“Keith Rushton from the Ministry of Defence” SEOC: Support Enablers Operating Centre SCI: Support Chain Improvement ESCIT: Equipment Support Continuous Improvement Team

“Buying Advanced Services and the relevance of a new service standard for manufacturers (PAS 280)” Consultants follow the money! 40/60 split Proper planning prevents… Roughly right, rather than precisely wrong Reviewed regularly New 40% Support 60% Through life Thinking Support is big money!

Going shopping… Support Options Matrix Standardised contracts “This session will provide insights from MOD, one of the most sophisticated buyers of services such as availability contracts, as to how services are bought” Support Options Matrix What type of Support Service is required? Who is responsible for what? Standardised contracts Going shopping…

Write the shopping list first! Understanding the Requirement Delivering Required Availability of the “Major Asset” by Optimising mix of “Support Activity Assets” At An affordable level Write the shopping list first!

Understanding who does what, when & why its done “Why the recently published British Standard ‘Through-life engineering services – Adding business value through a common framework – Guide’ (PAS280) is a must read for all professionals involved in servitisation of industrial businesses” Its Free! Can be pointed at… Used internally Used externally Adds business value By enabling business decisions to be made Understanding who does what, when & why its done