Results of the anonymous test Henric ANSELM Dissemination Unit (B4) of Eurostat ESDS Working Group "European Statistical Data Support", Luxembourg 21-22 April 2016

General info Test sent between 09/03 - 05/04/2016 (via Assist) Translated to national language Main aim of test: the info raise awareness of themes in info graphics, spefically "themes in the spotlight"

General info Range of points: 15-85 (max 50) Points also awarded for timeliness and service 27 support centres tested Almost all centres replied Feedback to centres

Question "Hello, for my thesis I need information, specifically graphs and illustrations, on deaths caused by cancer in the EU. I recently saw several tweets on the Eurostat Twitter feed with some general figures and was wondering whether you have other additional diagrams that I could use. Thank you"

Points Grid

Important! Please note that this test should be seen as an exercise to improve the quality of the user support service Not taken as a general judgement on the quality of the work of your Institute 6 6

Thank you for your attention! Brilliant answer (kids tests)! Thank you for your attention! 7 7