ACN Line Rental Product Training The Netherlands

Contents Opportunity & Benefits Service Offering Additional Services Customer Sign-Up Process Provisioning Process

Opportunity & Benefits Population: 16.34 million Fixed lines in use: 5.75 million Customer Benefits Convenience of one monthly invoice for both line rental and telephone calls One point of contact for Customer Services Representative Benefits Increase in fixed-line customers with a bundled Line Rental service Increased revenue potential for commissions Enhanced customer loyalty

Service Offering Competitively positioned line rental service for analogue and ISDN lines Available in combination with Carrier Pre-Selection Available with ALL ACN calling plans. Please note that the ACN 24 calling plan will only be available with ACN Line Rental from launch Value-added additional services 12 month binding period

Additional Services Services Included at No Additional Charge: Call Forwarding (direct and delayed) - answer your calls wherever you are Hidden Number - prevent your telephone number from being displayed to the person you are calling Call Blocking - block selected types of outgoing calls Permanent Hidden Number - prevent your telephone number from being displayed for all calls Reverse Charge Call - incur the cost of an incoming call

Additional Services Services with a Monthly or One-Time Fee: Call Waiting - know when someone is calling you when you are on another call Number Presentation - see the number of the person calling you Refer to the Additional Services Guide on MyACN for more information

Additional Services If your customer has Number Presentation and/or Call Waiting with his/her current provider they will be transferred to ACN and can continue to be used as before. If your customer does not currently use these services but would like to order them, they can be requested on the TSA/New Line Order Form or by contacting Customer Services Please note that these services are automatically included with ACN Line Rental for ISDN lines Any additional services ordered will be activated approximately 12 working days following activation of the line rental service

Customer Sign-Up Process Most standard line rental subscriptions from KPN, Tele2 and Pretium can be transferred to ACN, however there are a few exceptions. Click the ‘Can my customer’s current service be transferred to ACN?’ link on MyACN Please advise your customer to check the terms and conditions of his/her current line rental service, especially in the case of any binding periods, before applying for ACN Line Rental

Customer Sign-Up Process Complete the Telephone Service Agreement (TSA) or New Line Order Form with your customer TSA For existing ACN CPS customers and new customers wanting Line Rental without a new analogue line installation New Line Order Form For existing ACN CPS customers and new customers wanting Line Rental with a new analogue line installation

Customer Sign-Up Process The TSA and New Line Order Form are conveniently available to download from MyACN Refer to the Instructions on MyACN when completing the TSA/New Line Order Form with your customer

Customer Sign-Up Process The Line Rental with CPS box must be ticked in Section 6 for new customers wanting the bundled CPS & Line Rental service and for existing ACN CPS customers wanting to sign-up for Line Rental Customers can also order Number Presentation and Call Waiting in this section if they are applying for our analogue Line Rental service

Customer Sign-Up Process The customer must be provided with the following point of sale documents and the cancellation policy must be clearly explained: Copy of the signed TSA/New Line Order Form T&Cs Price List for the calling plan chosen and line rental service (available from MyACN and www.acneuro.com)

Provisioning Process The application process and activation for ACN’s Line Rental service takes approximately 24 working days The customer will receive a confirmation letter from his/her current provider after the line rental service has been transferred to ACN ACN will then send the customer a Welcome Package with all the information the customer needs to take full advantage of our service