Creating Better Health Care Consumers: A Case Study

Employees Using Health Care Organizations are focusing more on helping their employees use health care more effectively and efficiently. Fairview Health Systems and Ultimate Choice: Letting employees design their health plan.

The Case Study Fairview launched an comprehensive communication program to ensure each employee would understand the changes. Communications included newsletters, coaching, advocates working with the diverse workforce, and comprehensive training for managers.

The Result Because of the expanded choices and communication, employees became more aware of health care costs and were more interested in what they could do to control them. Fairview continues to give resources and communication to their employees.