Chapter 9 Communicating in Groups © 2011 Cengage Learning

Learning Outcomes LO1 Analyze the characteristics of an effective work group LO2 Explain various stages of group development LO3 Identify different types of groups LO4 Discuss how to evaluate a group’s performance

Analyze the characteristics of an effective work groups LO1 Analyze the characteristics of an effective work groups © 2011 Cengage Learning

Terms to Know Group – three or more people who interact and attempt to influence each other to accomplish a common purpose. Group communication – verbal and nonverbal messages shared in a group. LO1 © 2011 Cengage Learning

Healthy Groups… …have ethical goals. …are interdependent. …are cohesive. …develop and abide by productive norms. …are accountable. …are synergetic. LO1 © 2011 Cengage Learning

Explain various stages of group development © 2011 Cengage Learning

Stages of Group Development Forming: Orientation, testing, dependence Storming: Conflict, power plays, constructive disagreements. © 2011 Cengage Learning

Stages of Group Development Norming: Increased cohesion, collaboration, emerging trust, motivation to achieve group goal. Performing: Harmony, productivity, problem-solving, shared leadership. Adjourning: Goal accomplishment, celebration, disengagement. © 2011 Cengage Learning

Identify different types of groups LO3 Identify different types of groups © 2011 Cengage Learning

Families “a group of intimates who through their communication generates a sense of home and group identity, complete with strong ties of loyalty and emotion, and experiences a history and a future” Nuclear Single-parent Extended Blended Mixed LO3 © 2011 Cengage Learning

Decisions in Families LO3 Protective families – issues are not discussed, decided solely by authority figure. Consensual families – all members engage in conversation, but authority figure makes decision. Pluralistic families – everyone participates in decision making. Laissez-faire families – each member makes their own decisions. LO3 © 2011 Cengage Learning

Support Groups LO3 Composed of people who come together to bolster each other in safe environment for expressing deeply personal feelings. Support groups must create a safe environment for members to disclose highly personal information. © 2011 Cengage Learning

Composed of individuals who share a concern, hobby, or activity. Interest Group Composed of individuals who share a concern, hobby, or activity. Encourage members to share stories. Do so in ways that all members highlight what they know without demeaning others. LO3 © 2011 Cengage Learning

Composed of individuals perform charitable work. Service Groups Composed of individuals perform charitable work. Be clear about individual roles Encourage and praise member accomplishments Be polite LO3 © 2011 Cengage Learning

Group of people formed to solve a problem or accomplish a task. Work Group Group of people formed to solve a problem or accomplish a task. Seek collaboration to resolve conflicts. Update members on status of individual efforts. Appropriately credit member contributions. LO3 © 2011 Cengage Learning

Discuss how to evaluate a group’s performance LO4 Discuss how to evaluate a group’s performance © 2011 Cengage Learning

Group Dynamics The way a group interacts to achieve its goal. LO4 Group Dynamics The way a group interacts to achieve its goal. Effective groups evaluate how their interactions affect their accomplishments, and how members relate to each other. © 2011 Cengage Learning

Group Dynamics Evaluation Form LO4 © 2011 Cengage Learning

Group Dynamics Evaluation Form LO4 © 2011 Cengage Learning

Group Dynamics Evaluation Form LO4 © 2011 Cengage Learning