48 Hours 58% 8.5% Phoenix Children’s Hospital CASE STUDY Phoenix Children’s Hospital GOALS Necessity to increase patient experience scores Physician burnout and frustration over low n-sizes Significant time-lag in the data gathered between the time of the care experience and patient feedback OUTCOMES 48 Hours 58% 8.5% Increase in response rate Increase in overall rating of provider Service recovery optimized outreach provided within two days of the encounter NRC Health - Real-time Solution Webinar 5.24.2017