REGIONAL TRANSPORTATION COMMISSION

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Presentation transcript:

REGIONAL TRANSPORTATION COMMISSION SAME-DAY ON-DEMAND

$51 Million Annual Cost for Service PARATRANSIT SERVICE 1.3M Total Rides in Fiscal Year 2018 $51 Million Annual Cost for Service $ Ride Fixed Route Free FREE

Paratransit Service Area Today Current Bus Routes Current Paratransit Area

PEER REVIEW

RIDE ON-DEMAND PILOT

ACCESSIBILITY AND DRIVER ONBOARDING

OUTREACH

CUSTOMER SATISFACTION Please indicate your overall satisfaction with booking rides through the Lyft app. (98% Satisfied) Please indicate your overall satisfaction with your RTC Ride On-Demand trip experience. (96% Satisfied) Overall, how satisfied are you with the convenience of the Ride On-Demand program? (96% Satisfied)

Customer satisfaction “I am loving the freedom this program allows for. I love the professionalism of the drivers, and the caring and customer concern.”

WAV AND TANGO

COST SAVINGS

NEXT STEPS