Copyright 2005 Prentice- Hall, Inc.

Managing Information Systems & Communication Technology Chapter 16 Managing Information Systems & Communication Technology

Copyright 2005 Prentice- Hall, Inc. Chapter Outline Information Management: An Overview New Business Technologies In The Information Age Types Of Information Systems Elements Of The Information System Telecommunications & Networks Copyright 2005 Prentice- Hall, Inc.

Copyright 2005 Prentice- Hall, Inc. Overview Information Managers Information Management Copyright 2005 Prentice- Hall, Inc.

Copyright 2005 Prentice- Hall, Inc. Data & Information Data- Raw Facts & Figures Information- Meaningful, Useful Interpretation Of Data Information System- Transforms Raw Data Into Information For Decision Making Copyright 2005 Prentice- Hall, Inc.

Use “Very Often” Or “Often” 2000 Information Not Available Source: Harris Interactive, The Harris Poll “Online Activity Grows As More People Use Internet For More Purposes”, Jan. 21, 2004, http://www.harrisinteractive.com/harris_poll/index.asp?PID=433 Copyright 2005 Prentice- Hall, Inc.

Copyright 2005 Prentice- Hall, Inc. Technology & IS Employees At All Levels Use Rapid Developments In Technology Technology Changing Organizational Design Innovation Relationships Management/Business Process Copyright 2005 Prentice- Hall, Inc.

Copyright 2005 Prentice- Hall, Inc. Expanding Scope Of IS Copyright 2005 Prentice- Hall, Inc.

Copyright 2005 Prentice- Hall, Inc. IS & Business Strategy Copyright 2005 Prentice- Hall, Inc.

Functions Of Electronic Technologies Firm Coordination & Communication Speed Up Transactions Copyright 2005 Prentice- Hall, Inc.

Electronic Information Technologies Fax Machine Voice Mail E-Mail Electronic Conferencing Data Video Groupware Digital Information Services Copyright 2005 Prentice- Hall, Inc.

Copyright 2005 Prentice- Hall, Inc. Systems & Hardware World Wide Web- Uniform Resource Locator (URL) Servers & Browsers Home Page Webmaster Server Browser Directories/Search Engines Copyright 2005 Prentice- Hall, Inc.

Copyright 2005 Prentice- Hall, Inc. The ‘Nets Internet Intranet- Firewalls Extranet Copyright 2005 Prentice- Hall, Inc.

Options From IS Organizational Design Leaner Organizations More Flexibility Increased Collaboration Improved Management Processes Greater Independence Of Company & Workplace Copyright 2005 Prentice- Hall, Inc.

Networking For Mass-Customization Copyright 2005 Prentice- Hall, Inc.

The Networked Enterprise Virtual Company Enterprise Resource Planning Copyright 2005 Prentice- Hall, Inc.

User Groups & System Requirements Knowledge Workers Managers Functional Areas Business Processes Copyright 2005 Prentice- Hall, Inc.

Matching Users & Systems Copyright 2005 Prentice- Hall, Inc.

Matching Users, Function, & Processes Copyright 2005 Prentice- Hall, Inc.

Copyright 2005 Prentice- Hall, Inc. Systems By Level Transaction Processing Systems Office Applications Copyright 2005 Prentice- Hall, Inc.

Flow Diagram- Transaction Processing Copyright 2005 Prentice- Hall, Inc.

Copyright 2005 Prentice- Hall, Inc. Knowledge Workers Systems Analysts Data Workers- System Operations Personnel Programmers Copyright 2005 Prentice- Hall, Inc.

Knowledge-Level Support Systems Word Processing Desktop Publishing Computer-Aided Design Simulation Modeling Copyright 2005 Prentice- Hall, Inc.

Management Information Systems Decision Support Executive Artificial Intelligence- Support Robotics Expert Copyright 2005 Prentice- Hall, Inc.

Copyright 2005 Prentice- Hall, Inc. Hardware Input Device- CPU Optical Scanner CD Drive Mouse Main Memory Output Device Monitor Printer Voice Copyright 2005 Prentice- Hall, Inc.

Copyright 2005 Prentice- Hall, Inc. Hardware Components Copyright 2005 Prentice- Hall, Inc.

Copyright 2005 Prentice- Hall, Inc. Software System Program- Operating System Application Program Graphical User Interface (GUI)- Icons Copyright 2005 Prentice- Hall, Inc.

Copyright 2005 Prentice- Hall, Inc. IS Control Ensures System Operates According To Procedure Problems Of Privacy & Security Privacy Invasion Security Copyright 2005 Prentice- Hall, Inc.

Copyright 2005 Prentice- Hall, Inc. Database Centralized, Organized Data Fields Records Files Copyright 2005 Prentice- Hall, Inc.

Copyright 2005 Prentice- Hall, Inc. Application Programs Word Processing Electronic Spreadsheets Database Management Graphics Computer Presentation Desktop Publishing Copyright 2005 Prentice- Hall, Inc.

Multimedia Communication Devices Global Positioning Systems Personal Digital Assistants Paging Systems/Cellular Phones Channels Wired Wireless Broadband Copyright 2005 Prentice- Hall, Inc.

Copyright 2005 Prentice- Hall, Inc. System Architecture Networks Wide Area Network (WAN) Local Area Network (LAN) Wireless Networks Client-Server Network Copyright 2005 Prentice- Hall, Inc.