Role Preparation for Handling Medicines Calls MI Skills Training for NHS Direct Nurse Advisors Role Preparation for Handling Medicines Calls Certificate of Attendance This is to certify that has attended Role Preparation for Handling Medicines Calls. Learning Outcomes Know how to handle medicines calls safely and effectively Gather the further background information necessary to clarify the question and minimise the risks when advising the caller. Navigate key information sources about medicines whilst being aware of their merits and disadvantages. Interpret information about medicines and turn this into appropriate advice. Know when and how to refer medicines calls to the Medicines Information Service. Use the Medicines Algorithm to answer medicines calls Your name Your Medicines Information Service Date