PATIENT MEETING MONDAY 19 JANUARY 2012

WELCOME EVERYONE INTRODUCTIONS HOUSE KEEPING MOBILES

WHY ARE WE HERE? Opportunity to give our patients a “voice” Chat with other patients Share experiences Learn more about the health service and how the surgery is run Meet practice staff

THIS MEETING IS NOT … To raise Grievances or Complaints To share your own PRIVATE health problems with the group To help you get preferential treatment GOING TO SOLVE EVERYTHING – BUT IT IS A START

Our last meeting – October 2011 Dr Haddad & Rachel circulated a questionnaire We had a look at it We had an “open forum” to talk about the surgery and think of things we could do to improve We added two extra questions to the survey

Patient Survey October 2011 Almost 400 patients completed our survey which is a large sample On line or manual options offered Lets take a look!

QUESTION 5 - TOP ANSWERS How long will you wait to see Doctor LEARNING POINTS We should have specified “in the waiting room” as some person said 3 days”

Question 6 – TOP SUGGESTIONS your ideas to generate extra appts

Discussion Are there any surprises?

More ideas?

ACTION DO WE NEED TO MAKE ANY SIGNIFICANT CHANGES?

WHAT HAPPENS NOW PUBLISH THE SURVEY AND VIEWS OF THIS GROUP ( WEBSITE, NOTICE BOARD , NEWSLETTER ETC) PRODUCE AN “ACTION PLAN” TO MAKE THE CHANGES WITHIN THE NEXT 12 MONTHS ARRANGE FOLLOW UP MEETING - SPRING

YOUR CONTRIBUTION IS APPRECIATED. THANKS EVERYONE YOUR CONTRIBUTION IS APPRECIATED.