Manufacturing and Service Technologies 9832503 林岱暘 指導老師:任維廉教授 Chapter Seven Manufacturing and Service Technologies 9832503 林岱暘 指導老師:任維廉教授

Service and Manufacturing Technologies Technology refers to the work processes, techniques, machines and actions used to transform input into outputs Technology influences organizational structure Core technology is the work process that directly relates to the organization’s mission 1

Core Transformation Process for a Manufacturing Company 1

Woodward’s Classification Based on System of Production 1

Strategy, Technology, and Performance Successful firms have complementary structures and technologies Failing to adopt a new technology or failing to realign strategy can lead to poor performance 1

Flexible Manufacturing Systems The shop floor has been revolutionized Computer-aided design (CAD) Computer-aided manufacturing (CAM) Integrated Information Network 1

Flexible Manufacturing Technology vs. Traditional Technologies 1

Performance and Structural Implications Flexible manufacturing allows diverse products to be made on one assembly line Mass customization to meet customer needs Efficient machine utilization Labor productivity increases Scrap rates decrease Increased productivity 1

Core Organization Service Technology 1

Service Firms Production and provision of services Intangible output Production and provision of services Intangible output Simultaneous production and consumption Labor and knowledgeable intensive Direct interaction between customer and employee Quality is perceived Site selection is very important 1

Designing the Service Organization Service organizations are not necessarily large Often small locations, close to customers Service organizations require technical core employees – close to customer Service customers interact directly with technical employees The skills of technical employees need to be high Employees need knowledge, awareness and interpersonal skills Decision making is often decentralized 1

Non-Core Departmental Technology Every department in an organization has a production process Variety: frequency of unexpected and novel events Analyzability: ability to apply standard procedures 1

Framework for Department Technologies 1

Department Technology to Structural and Management Characteristics 1

Workflow Interdependence Among Departments The extent to which departments depend on each other for resources or materials Low interdependence means that departments can do their work independently 1

Interdependence and Management Implications 1

Structural Priority and Implications Reciprocal interdependence should receive first priority Reciprocal activities should be grouped together Poor coordination will cause poor performance Organizations should be designed to address interdependence 1

Coordination for Interdependence 1

Impact of Technology on Job Design Job Simplification Job Enrichment Job Rotation Job Enlargement Technology impacts: Job Design Organization Sociotechnical systems approach recognizes the interaction of technical and human needs 1

Sociotechnical Systems Model 1

討論 在交互式的相依性或無法產生明確的結果時，是不是要由某個集權的個體來做決定，但這樣跟交互式的協調溝通原則是不是又會有衝突? 在交互式的相依性或無法產生明確的結果時，是不是要由某個集權的個體來做決定，但這樣跟交互式的協調溝通原則是不是又會有衝突?   就算課本上說引進彈性製造系統可以在大批量個情況下執行客製化，但應該只限於有模組化的產品吧?? 1