DCS Provider Facilitated Supervised Visitation Updates Effective November 1, 2017

Affected Service Standards The Visitation Facilitation Service Standard and Attachment J has been updated. Providers serving under the following service standards will be required to look to the Visitation Facilitation Service Standard for further instructions on how to facilitate and document the visitation provided: Home Based Casework Home Based Therapy Counseling Comprehensive Home Based Services Homemaker/Parent Aid Father Engagement Visitation Facilitation *Note: Providers are required to follow the qualifications of the service standard they are operating under.

DCS Visitation Facilitation Service Standard Update This power point can be used as a tool to explain updates to the Visitation Facilitation Service Standard and Attachment J. Please have a copy of the updated Visitation Facilitation Service Standard and Attachment J available to reference as you review this presentation. Throughout the presentation, you will notice icons that will help you gain further understanding. Click on each icon to learn more. When you finish reviewing a slide, click anywhere away from these images to advance to the next slide.

Overview – Service Standard Section II Overview – Service Standard Section II. Service Delivery Referral Process Guidelines for Visitation Level of Supervision Guide Visit Observation and Reporting Quality of Face-to-Face Visits

Guidelines for Visitation Under II. Service Delivery Process, a section has been added for Guidelines for Visitation.

Click here to view the guide! Guidelines for Visitation Under II. Service Delivery Process, a Level of Supervision Guide has been added. Click here to view the guide!

Visit Observation and Reporting Under II. Service Delivery Process, the Visit Observation and Reporting section has been reorganized. The information remains the same.

Quality of Face-to-Face Visits Under II. Service Delivery Process, the information the visitation facilitator will accurately document has been updated to include Quality of Face-to-Face Visits. This information will be transferred to the Attachment J Individual Visitation Report, explained later in this presentation.

Overview – Service Standard Section IV. Goals and Outcome Measures Goal 3; Outcome 1 Clarify the visitation report timeline and action to take following inappropriate behavior during a visit

Visitation Reporting and Action Under IV. Goals and Outcome Measures, Goal #3, Outcome #1 has been updated to clarify previous language.

Overview – Service Standard Section V Overview – Service Standard Section V. Minimum Qualifications - Direct Worker Incorporate modeling behavior for the client

Modeling Appropriate Behavior Under V. Minimum Qualifications, Direct Worker item (f) has been added: f) Knowledge and ability to model appropriate parent/caregiver behavior

Overview – Service Standard Section VI. Billable Units Clarification of billable travel time

Billable Travel Time Under VI. Billable Units, in the Reminder: A sentence has been added: Travel time is only billable when a client is in the vehicle.

Overview – Service Standard Section X. Training Expectations Training Expectations have been added

Training Section X. Training Expectations, has been added as a new section. Staff working under the Visitation Facilitation Service Standard must attend a course in the following categories: Confidentiality, Professionalism/Boundaries/Ethics, Abuse and Neglect Hotline Reporting, Worker Safety, Environmental Awareness, Verbal De-Escalation, Vehicle Driving, First Aid, DCS Service Standards, DCS 101, DCS Legal and Testifying, Safe Sleep, Car Seat, Service/Case Planning, Protective Factors, Critical Thinking, Family Engagement/Rapport Building, Domestic Violence, Trauma Informed Practice, Cultural/Socioeconomic Diversity, Mental Health, Responding to Clients Who are Suicidal, Substance Use, Parent Education, Child and Adolescent Development A list of resources is available on the DCS Website: http://www.in.gov/dcs/3494.htm PLEASE CLICK on the icon for an important note!

Overview – Attachment J DCS has updated the first five pages of Attachment J in the following areas: Monthly Visitation Report on page 1 Instructions on page 2-3 Individual Visitation Report on page 4 Instructions on page 5

Monthly Reporting Highlighted items are updates to the Monthly Visitation Report. Providers should indicate the applicable service standard and identify prohibited persons.

Monthly Reporting (Continued) The next five items are all new on the Monthly Report. Click on the items to learn more.

Additional Minor Changes! Here are some additional differences you may notice at this point… Item numbers have changed. This is because items 12-16 are new, so other numbers changed as well. Instructions for the Monthly Visitation Report now immediately follow that page. This will help users more quickly and clearly reference instructions to the correlating item number. The second portion of the Visitation Report is now more clearly labeled ‘Attachment J Individual Report – Visitation’. This is an updated version of the former Individual Visitation Report, now more clearly labeled.

Individual Report The highlighted items have been updated to clarify the expectations of information in each section. Note the updated title and clarification of three BUSINESS days as explained in the Service Standard, Goal #3 Outcome 1. Review Level of Supervision Guide Review Guidelines for Visitation

Individual Report (Continued) This is where providers will fill in the new Quality of Visit (per child) as outlined in the Service Standard. Remember, it is very important to include this information in each individual report. Review Quality of Face to Face Visits

Individual Report (Continued) The final two items are the Name of the Visitation Facilitator, and the signature of the person completing the form. Ideally, the visitation facilitator will also be the person to complete the Individual Visitation Report, as they have first-hand knowledge of the visit.

Thank You! Thank you for reviewing this presentation. We hope you found it helpful in increasing your level of understanding of the Visitation Facilitation Service Standard. You can review this presentation as an ongoing resource, in addition to the instructions included in Attachment J.