By Ged Oliver CHD Collaborative Remember The Patient ! By Ged Oliver CHD Collaborative

Who am I ? 22 years NHS experience – in Pathology Strong family history of CHD MI at 36 years of age Triple bypass at 38 years of age

The System Needs Improving ! What do I do about it? Don’t just sit and moan. GOYA – get off yer ass ( K.Akabusi ) Try and do something about it !

The whole system? Primary care is only one part of a patients journey ! My experience was as 1 patient across the whole pathway It highlighted problems across the whole pathway

What is the aim of the NHS? 1. To give stress free employment for staff? 2. To provide a service for patients?

The Doctor The most important member of the NHS team?

The Nurse                

A Team !!

A Crowd – what do we see ? People at rest?

Patients? It’s Me Who is/are patients of the NHS – ANSWER: All of them

What do I want as a patient? Does the service I receive meet my needs? How could primary care provide a better service for me?

Access to my GP Previously – booked appointments only. OK for cardiac check-ups! Not acceptable for acute problems !!!!

Changes in GP Access I must phone on the day I require appointment. This is OK for acute problems – BUT What about check-ups??

What about ME!! I need regular check-up appointments. I live in Bury I work in Bradford I NEED TO BOOK NON URGENT APPOINTMENTS!!

Lets Start Listening to our Patients !! Lets think as patients – not as NHS staff trying to make stressful working lives better for ourselves !

REMEMBER you never know when you will be the patient !!