Introduction to Business Lecture 39 MGT211 Introduction to Business Lecture 39
Benchmarking Comparison with others. Comparison of: Products Processes Instruments Culture of organizations.
Zero Defect Level A stage where there is no defect in the product, process and organization.
Considerations in Benchmarking Identification of processes to be benchmarked. Sale forecasting Pricing Distributions To maintain financial record. Technology
Considerations in Benchmarking Key variables in a process Product Shape of product Color Size Weight Angle Performance
Considerations in Benchmarking Key variables in a process Selling and Marketing Cost Variety of heads in costing Productivity Mixture of ingredients Timeliness Differentiation of products Purchasing
Considerations in Benchmarking Identification of the best plan. Measurement of own performance. Action to bridge the gap.
Organization should go for benchmarking when there is more competition in the market. Benchmarking can be done for two entirely different products or organizations. Organization should benchmark its processes or products with the best organization in that class. Benchmarking can be used for personality development.