Effective Communication Region Training Conference 2016 Name, Position

The art of communication is the language of leadership. James Humes

Communicating Professionally Always utilize appropriate language Consider: Grammar & Spelling - A professional tone Address the individual using the proper title Region 17 Advisor Ms. Buelna vs. Jennifer Times of Day 8 am vs. 3 am

Building Trust The core of communication is developing trust. Establish acceptable standards of behavior to eliminate confusion Live up to your commitments Respect confidentiality

Equip yourself and your team with as much knowledge as you can Sharing Knowledge Knowledge is POWER Equip yourself and your team with as much knowledge as you can Show your team how all the pieces of the pictures fit together Demonstrate how the team makes a difference to the members Train others

Providing Feedback People need to know where they stand. Let team members know what is required of them Tell them how they’re doing as a team Be honest, but also respectful

Lead by Example We have to walk our talk personally and professionally People watch everything you do You are always leading Everything counts

What happens when communication goes wrong? Let’s say someone criticizes you for not communicating effectively… Be the bigger person Talk it out to rebuild trust Don’t just leave the situation alone! Do something about it!

? ? Questions? Comments? Concerns? Go for it!

Acknowledgements The CNH Key Club District would like to acknowledge the following individuals who have contributed to this presentation over the years. Breigh Dang, District Secretary, 2010-2011 Andrew Liu, District Secretary, 2011-2012 Lloyd Chen, District Secretary, 2012-2013 Amanda Redublo, District Secretary 2013-2014 Cecilia Li, District Secretary, 2014-2015 Joceline Yu, Communications & Marketing Committee Chair, 2016-2017