Access via Voice A.VASUKI
Introduction User –comfortable voice request instead of WAP/PC/PDA Application server – difficulty to implement Voice gateway-Lower bandwidth
Infrastructure Application VOICE VOICE
Infrastructure
Voice access infrastructure
Voice gate way architecture
Difference user interface UI for voice access – UI for other paths Voice XML to be supported No text /graphics
Voice UI design principles Scrolling back of information heard- difficult Limited bandwidth Limited choices in dialog Grammars Distinct keywords Key entry Bark in Pre-recorded voice Personalized UI
UI over view
Voice XML flow
UI example
Ordering steps Login Ordering Confirming Order Delivery address Final confirmation
Tools IBM’s Websphere studio with Voice Server SDK
Login VoiceXML
Order Voice XML