Smarter Energy and Vulnerability Chris Denman Business Liaison Officer

One of Britain’s FASTEST growing independent Gas & Electricity supplier We specialise in smart meter technology First in the UK to install Smart Meters Over 680,000 customers on supply 90% of our customers have smart meters 99% are PAYG Demographics

How does Utilita Identify vulnerable customers? Training Communication Signposting Extra care Team Energy Efficiency Advice PSR Register PSR Off Report Engineer Visits Focus Groups Face to Face

Friendly credit No loss of power between 2pm and 10am Gives you control and peace of mind Full weekend and Bank Holiday Coverage Further information can be found on our YouTube channel at: https://youtu.be/o7B8ZTE7sV0

Emergency credit Access to £15 emergency credit No loss of supply when you need it most No time limit involved

The Power of Self-Service At your Finger Tips

More than just an energy supplier Only Energy Supplier on the High Street Heart of the Community Face to Face Interaction Family Friendly Everyone Welcome Plans to roll out ten more stores across the country POWER TO THE HIGH STREET Energy firm is set to regenerate the UK high street with stores across the country. In-store customers will get energy advice, top-up their meters and talk to staff face-to-face. There is even an area for the kids.

WARM HOME DISCOUNT SCHEME 2018/19 Core Group 17/18 16,500 18/19 20,000 Broader Group 17/18 20,000 18/19 30,000 38,745 Customer applied for Broader Group in one week All applicants notified of the result of their application by end of October Offering our customers the option to switch if unsuccessful with us

Smet 2 Meters and Vulnerability Utilita have filed for a judicial review, calling on the Government to review the Smet 2 meter rollout deadline Smet 2 risk cutting off vulnerable customers Smet 2 aren’t tried and tested for pay-as-you-go customers

Award winning service Which? Top five energy supplier for customer service uSwitch Best App 2018 uSwitch Best Smart Meter Experience 2018 uSwitch Runner-up for Best Energy Saving Support 2018 uSwitch Top Six Customer Satisfaction 2018 South Coast Business Award winner 2018

Thank you for listening!