This is Retail Vertical Overview

Retail Vertical Overview Defining the Vertical Current Market and Key Players Critical Business Issues and WFG! Solutions Additional Resources

Retail Overview Traditional Retail Hospitality Dining Entertainment

Retail Overview Traditional Retail

Sub Verticals Traditional Retail Grocery Big Box Specialty Whole Foods Kohl’s Nike

Retail Overview Hospitality

Sub Verticals Hospitality Lodging Casinos Marriot MGM Resorts

Retail Overview Dining

Sub Verticals Dining Casual Dining Quick Serve Red Robin Starbucks

Retail Overview Entertainment

Sub Verticals Entertainment Theaters Theme Parks Regal Cinemas Universal Studios

Traditional Retail Adding Value Market Drivers Opportunities Anyone with stores. Increase sales by providing the best customer experience Decrease/ Control Costs through a better labor spend Improve Compliance Manual Processes Legacy Systems Schedules not aligned with customer demand Reporting is after the fact, not actionable Create annual sales and labor budgets, and near term predictive sales forecasts Create a best fit schedule to meet customer/traffic demand within those budgets For example: Hiring is manual, spreadsheets for budgets and schedules. Really old stuff. Schedules with customer demand. Adding Value Provide time tracking to measure against labor plans and pay people properly Reporting tools provide KPI monitoring to measure and correct performance during the week.

Labor law compliance to stay out of the press Dining Market Drivers Opportunities Casual Dining Quick Serve Restaurants Manufacturing and Distribution (Panera). Compliance Employee Retention Better scheduling tools Cost Reduction High Turnover Franchises High labor cost compared to sales (25-35%) First to get class action suits Hire the best employees, keep them longer Improved Guest experience Panera uses us only in the manufacturing and distribution center. Adding value Labor law compliance to stay out of the press Control labor costs

Hospitality Market Drivers Opportunities Hotels, Resorts, Casinos, Property Management companies Cloud/Shared Services Accurate pay Employee Retention Guest Experience Complex Union labor requirements Diverse staffing mix Laws that only affect their industry Hire the best employees, keep them longer Improved Guest experience Housekeepers, restaurants, drivers, front desk, dealers, etc. Almost like a miniature city. Cloud is a big deal here, because centralizing and controlling data is really important. Time shares (Property Management Companies) Adding value Labor law compliance to stay out of the press Control labor costs

Entertainment Manage and monitor Minors Improved Guest experience Market Drivers Opportunities Theme Parks, Sports Venues, Golf Clubs, Museums Cloud/Shared Services Accurate pay Employee Retention Guest Experience Large population of employees under 18 Diverse staffing mix All about guest experience Manage and monitor Minors Improved Guest experience Adding value Diverse data collection methods Flexible configuration, yet Centralized control

Key Influencers Traditional Retail/Dining Hospitality Operations Operations Executives Labor Planning Team Field Directors Finance Finance Officers Budget Team Payroll HR Human Resource Director/VP IT CIO Architecture Team IT Standards Team Other Corporate Counsel Store Managers Hospitality Operations VP Dining Outlets VP Rooms VP Guest Experience Finance Finance Officers/VP Business Officers HR Human Resource Director Payroll Director IT CIO Security Officers (Cloud) Other Franchise Community

Key Influencers Entertainment HR IT Other Finance Finance Officers Budget Team Payroll HR Human Resource Director/VP IT CIO Architecture Team Other Entertainment Team (Shows) Entertainment Team (Attractions) F&B Team

Critical Business Issues Increase Store Productivity Improve Visibility and Control Mitigate Compliance Risk Improve The Quality of Your Workforce

Forecasting and Scheduling Have a Dramatic Impact on Business REAL WORLD SATURDAY CUSTOMER TRAFFIC 25% 20% 15% 10% 5% 0% ■ Traffic 12 pm 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm Saturday represents 37% of total store sales – Customer traffic increases through the afternoon…

Traffic Is Up But Sales Drop Off REAL WORLD SATURDAY CUSTOMER SALES 25% 20% 15% 10% 5% 0% ■ Sales ■ Traffic 12 pm 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm …but store sales don’t keep pace.

Wasted Expense and Loss of Sales REAL WORLD SATURDAY SCHEDULE COVERAGE 25% 20% 15% 10% 5% 0% 12 pm 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm Over-scheduling Results in Increased Labor Expense Under-scheduling Results in Decreased Sales & Customer Satisfaction

Account For Seasonal Variations Forecast Accurately Sat 6 am 6 pm 12 Sun Forecast Sales Calculate an accurate forecast based on historical and current business drivers Key Benefits Account For Seasonal Variations Annual Events Holidays season

Forecast Accurately The best balance of accuracy and practicality Sat 6 am 6 pm 12 Sun Forecast Workload Forecasting to 1 hour = Forecasting to 15 minutes = Forecasting exactly = = 94.5 hours = 88.3 hours = 87.5 hours 92% Match to theoretical forecast 99% Match to theoretical forecast 100% Match to theoretical forecast The best balance of accuracy and practicality

Sophisticated optimization algorithm converges on “best fit” schedule Plan Accurately Sat 6 am 6 pm 12 Sun Forecasted Workload Lisa Kylene Kathy Carol Liz Dan Charlie Linda Beth Drew Jennifer Nancy Sophisticated optimization algorithm converges on “best fit” schedule Key Benefits Control labor cost Minimize over coverage Improve Productivity Workforce aligned with customer demand

Identify most appropriate replacement while maintaining compliance Execute Consistently Sat 6 am 6 pm 12 Sun Forecast Workload Lisa Kylene Kathy Open Liz Dan Charlie Linda Beth Drew Jennifer Nancy Key Benefits Control Labor Cost Minimize OT Minimize Compliance Risk Automate scheduling policies Improve Productivity/Morale Honor availability/preferences Identify most appropriate replacement while maintaining compliance

Handle Complex, Changing Labor Laws Centralized Policy Administration Audit Trails Centralized Visibility Uniform Enforcement Reduce Costs Minimize Risk Create Fair Environment Deter Legal Action

Customer Success Stories Store Productivity Visibility and Control Compliance Workforce Quality + 2.7% conversion rates Optimization increases Deli Sales “Double-digit” productivity gains .58% reduction in labor % to sales 25% increase in customer satisfaction Greater consistency across stores Minor age employee work rules Meal, break, and key-holder coverage Union contracts 30% reduction in turnover $1.4m annual savings 900 applications processed in 4 days Most Widely Adopted and Deployed

Scheduling & Forecasting Impact CONTROLLED LABOR COST .7% increase in sales 6% increase in sales per labor hour 3% increase in conversion rate MINIMIZED COMPLIANCE RISK 1% reduction in payroll IMPROVED WORKFORCE PRODUCTIVITY Highly manual and error-prone scheduling process replace with automated process 6% Increase in Sales per labor hour Retailer Profile Revenue $2 billion in sales Employees 20,000+ worldwide Stores Thousands of locations

Scheduling & Forecasting Impact CONTROLLED LABOR COST 2% increase in productivity across all stores MINIMIZED COMPLIANCE RISK Reduction in payroll through schedule enforcement at the clock IMPROVED WORKFORCE PRODUCTIVITY Outdated workforce management system replaced with Workforce Go! with automated scheduling compliance 2% Increase in productivity across all stores Retailer Profile Revenue $4 billion in sales Employees 20,000 Stores 125