Business Communications and Protocol (B-CaP) “Live as if you were to die tomorrow. Learn as if you were to live forever.” -Gandhi Business Communications and Protocol (B-CaP) Week 1 - Monday Instructor: Alex Taylor

Today’s Agenda Class overview and expectations Self Introductions Syllabus and Assignment Framework Upcoming Assignments

Contact Information Alex Taylor Director, Clinical Collaboration IDx Corporation, Coralville “Office” hours: Mon. and Wed. 5:00 – 6:00 p.m. Frank Center (or surrounding area) Appointments (preferred) will get first priority over “walk-ins” Cell: 319-321-7616 (txt, please let me know who you are)

B-CaP Communication Take-Aways Techniques to improve public speaking and presentations How to Develop content logic, and organize key messages Improve research abilities Write clean, direct, declarative and persuasive content

What is Business Communication? E-mail Performance Reviews Phone Messages Performance Reports Text Messages Websites Department Meetings Blog Posts Memos Annual Reports News Releases Invitations/Announcements Formal Letters Facebook/Instagram Large Group Presentations Twitter Posts Sales Presentations Meeting Minutes Business Plans Action Plans/Schedules Power Point Presentations

What’s The Difference between Business Communication/Writing and Rhetoric/Creative Writing?

Protocol Exercise Turn to a person next to you, and introduce yourselves Name, Year in School, Major, maybe where your from What did you observe? Business Card

Protocol Protocol are Culturally and/or Organizationally expected (required?), practices, actions, and behaviors.

Protocol For 0009 Attendance On time Absences Make-up work Electronic Devices Participation Be succinct Let others speak Language - decorum

Ask questions for clarity Protocol (continued) Take ownership for your assignments Read each assignment carefully Read the rubric(s) carefully Re-read both for clarity and understanding 75% of your grade is INDIVIDUAL Performance! Ask questions for clarity and understanding

Classroom Philosophy Business class = Business protocol Participate and ask questions. Make yourself comfortably uncomfortable. Practice. Make mistakes. Learn. Repeat. AND MOST OF ALL… HAVE FUN!!!

Self Introductions Name (how you’d like to be addressed in class) Year-in-School Major/Minor(s) Hometown If you could have a business/leadership coach for an hour a month for the next 2 years, who would you pick (living or dead) and why?

Syllabus Highlights Late or missed assignments Plagiarism And “Borrowed Language” Sexual harassment Reasonable accommodations Electronic communications (48 hours) Grading Earned Non-negotiable

Grading – A business Approach Meeting expectations – Showing up for work, doing the job – “Draft Quality” to be shared with peers with need for some revision - C Exceeding expectations – better than “Draft Quality” good enough for Manager review with minor edits/adjustments – B Exceptional and Notable – Good enough for Executive Suite with few or no corrections. – A

Why use a Class Blog Improve digital literacy and online skills will add value to your contributions as a business communicator Get to know others in class Learn, understand, and appreciate different perspectives Learn to contribute instructive and informative feedback and information Word Press

First Assignments Read the Syllabus (on ICON) Read previous class Blog Posts by Wednesday Personal Introduction Blog Post by Friday, January 18th. Two Comments on Blog Posts in your Section by Monday, January 21, at 5:00 p.m. Chapters 1 & 2 –By Monday, January 21, (Guide to Managerial Communication) Linked In Profile – Complete and invite sent to Alex by Friday, January 25

Wedneday’s Class Panel with former Students Share/discuss how to get the most out of B-CaP Answer questions Final Syllabus Review and other Class Details Begin B-Cap Discussion “Audience” Blog Review upcoming Assignments Brief In-Class Writing Assignment: 5 – 10 minutes