1 CONFIDENTIAL Copyright 2006, Toshiba Corporation. How to Ensure Theyre Genuine Toshiba Toner 2009 Toshiba America Business Solutions Inc.

2 CONFIDENTIAL Counterfeit Toner Cartridge Check Points

3 CONFIDENTIAL Counterfeit Toner Cartridge Check Points

4 CONFIDENTIAL Counterfeit Toner Cartridge Check Points

5 CONFIDENTIAL Counterfeit Toner Cartridge Check Points

6 CONFIDENTIAL Counterfeit Toner Cartridge Check Points

7 CONFIDENTIAL New Security Features Starting from May 2009, some Toshiba toner products added new and enhanced security features –Security Label on Carton–Laser Barcode on Cartridge

8 CONFIDENTIAL New Security Features Security Label features 14 digits code Hologram Upper Layer: Toshiba Toner Lower Layer: Micro characters TOSHIBA logo Hologram Upper Layer: Toshiba Toner Lower Layer: Micro characters TOSHIBA logo Website –Traceable bar code –Hologram (2 layer) –Website to verify genuine Toshiba toner products

9 CONFIDENTIAL Result Select/input information you have. New Security Features - Website

10 CONFIDENTIAL Summary Suspect Product Characteristics: –Unreasonable low price –Cartons/Labels have spelling errors, discrepancies in font size, and suspicious manufacturing codes –Look for security label hologram, and verify through website Main Toshiba Contact: Tracy ZhouTom WalterToshiba America Business Solutions, Inc Product Brand Manager Director Aftermarket Sales, Marketing & Ops Phone: (949) Phone: (949)

11 CONFIDENTIAL