Flexible Services iNotice Board Thursday, January 21, 2016 3/14/13 • 110 Watervliet Avenue • cdta.org • @CDTA 1

STAR Daily Performance for Thursday, January 21, 2016 Actual Trips: 330 Actual Passengers Transported: 349 Overall On Time Performance: 96.06% Scheduled: 59.09% Appointment Time: 94.44% Productivity: 1.54 110 Watervliet Avenue • cdta.org • @CDTA • • 2

Advantage Transit Daily Performance for Thursday, January 21, 2016 Actual Trips: 698 (68%) Actual Passenger Transported: 717 Overall On Time Performance: 94.31% Scheduled: 93.58% Appointment Time: 100% Productivity: 6.45 110 Watervliet Avenue • cdta.org • @CDTA • • 3

STAR & Advantage Overall Daily Productivity for Thursday, January 21, 2016 Total Trips: 1028 Trip Per Hour: 4.90 Actual Passengers Transported: 1066 110 Watervliet Avenue • cdta.org • @CDTA • • 4

STAR & Advantage Space/Passenger Type Thursday, January 21, 2016 STAR Transported: 130- Ambulatory 219-Wheelchair / Scooter, Etc Advantage Transported: 708- Ambulatory 9- Wheelchair / Scooter, Etc Total : 838- Ambulatory 228- Wheelchair / Scooter, Etc Note: Passenger count can be higher than trips performed. This includes all passengers except SVA. 110 Watervliet Avenue • cdta.org • @CDTA • • 5

Flexible Services Performance Goals On Time Performance Goal : 95% Overall On Time Performance (STAR and Taxi) On time is defined as no more than 0 minutes early or 25 minutes late for a scheduled trip Productivity Per Hour Goal : 2.0 Overall Passenger trips per revenue hour (STAR and Taxi) Total revenue hours operated monthly divided by number of completed trips 110 Watervliet Avenue • cdta.org • @CDTA • • 6