What’s in it for me? Creative & imaginative approaches to keeping your members engaged and enthusiastic Kevin Crosby, District 7090 Membership Director.

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Presentation transcript:

What’s in it for me? Creative & imaginative approaches to keeping your members engaged and enthusiastic Kevin Crosby, District 7090 Membership Director Marlee Diehl, Chair, District Membership Retention Committee Alex Krebs, Rotary Club of Albion Sandi Chard, Rotary Club of St. Catharines Lakeshore This Photo by Unknown Author is licensed under CC BY-SA

7 Keys to Keeping Members Engaged & Enthusiastic

7 Keys to Keeping Members Engaged & Enthusiastic Strong on-boarding process

7 Keys to Keeping Members Engaged & Enthusiastic Strong on-boarding process Have Vision, Strategic Plan, Goals

7 Keys to Keeping Members Engaged & Enthusiastic Strong on-boarding process Have Vision, Strategic Plan, Goals Assess member satisfaction & do exit surveys

7 Keys to Keeping Members Engaged & Enthusiastic Strong on-boarding process Have Vision, Strategic Plan, Goals Assess member satisfaction & do exit surveys Good mix of hands-on service, social events, good meetings, FUN, involve every member in a committee

7 Keys to Keeping Members Engaged & Enthusiastic Strong on-boarding process Have Vision, Strategic Plan, Goals Assess member satisfaction & do exit surveys Good mix of hands-on service, social events, good meetings, FUN, involve every member in a committee Good internal communications; follow-up with absentees

7 Keys to Keeping Members Engaged & Enthusiastic Strong on-boarding process Have Vision, Strategic Plan, Goals Assess member satisfaction & do exit surveys Good mix of hands-on service, social events, good meetings, FUN, involve every member in a committee Good internal communications; follow-up with absentees Global Rewards

7 Keys to Keeping Members Engaged & Enthusiastic Strong on-boarding process Have Vision, Strategic Plan, Goals Assess member satisfaction & do exit surveys Good mix of hands-on service, social events, good meetings, FUN, involve every member in a committee Good internal communications; follow-up with absentees Global Rewards Fellowships

Key #1: Strong on-boarding process Assign mentor to new member Engage new member in club activities/responsibilities Expose new member to Rotary beyond your club

Key #2: Have a Vision, Strategic Plan and Goals Members want a sense of making progress toward goals Members want to avoid sense of starting over each year Members want to be excited about the club evolving to respond to changes in environment

Key #3: Assess member satisfaction & do exit interviews Assess member satisfaction regularly – use online survey Do exit interviews – use online survey Club President should talk with each member individually to identify areas of interest This Photo by Unknown Author is licensed under CC BY-SA

People are in Rotary to make a difference by taking action Key #4: Have a good mix of hands-on projects, social events, programs, FUN, and every member on a committee People are in Rotary to make a difference by taking action Members want to feel like their club meeting is a highlight of the week This Photo by Unknown Author is licensed under CC BY-SA

Key #5: Have good internal communications & follow-up with absentees Keep everyone up to date on activities & plans Reach out to members who are absent This Photo by Unknown Author is licensed under CC BY-SA

Key #6: Promote Global Rewards This Photo by Unknown Author is licensed under CC BY-SA

Rotary Global Rewards is our exciting member benefits program for Rotarians and Rotaractors. No sign-up is needed; active Rotarians and Rotaract members are eligible and need only create a My Rotary account. Personalize this presentation by highlighting local offers in your area.

SPEND LESS, GIVE MORE Save on travel and much more! Entertainment Business services Merchandise Insurance It’s easy to redeem rewards and save on future Rotary projects. You can access Rotary Global Rewards by computer or tablet at Rotary Global Rewards offers discounts and special offers on travel, merchandise, entertainment, and more.

Note to presenter: To show a video about Rotary Global Rewards – “Travel”, paste this link in your browser: https://vimeo.com/151059899 See also Rotary Global Rewards – “Service” at: https://vimeo.com/151059900

ACCESS ROTARY GLOBAL REWARDS Find Rotary Global Rewards on the Member Center Redeeming offers is easy. Just sign in to My Rotary to get started. Note to presenter: Print out copies of the How to Find Offers and Sell Sheet and hand them out to your members.

ROTARY GLOBAL REWARDS Note to presenter: Access rotary.org/globalrewards and provide a demonstration. If you can’t access Rotary.org, you can use the next two slides to provide an overview of the user experiences. Rotary Global Rewards offers a world of benefits, including many from international brands like Hertz, Avis, and Holiday Inn. New offers are being added regularly. Use these discounts and special offers. Check out the many offers available at www.rotary.org/globalrewards.

LIST OF OFFERS: LOCAL AND INTERNATIONAL Note: If you have access to the internet, this would be an ideal opportunity to give a live demonstration. If not, use these slides for your demonstration. Talking points for the online demo Go to www.rotary.org/globalrewards or the Member Center. Sign in to My Rotary; anyone who visits Rotary.org can see Rotary Global Rewards, but only Rotarians and Rotaract members can redeem offers. Search for offers by location or use the search bar to enter a company name. Select the offer you want and choose Claim Offer. This will take you to the company’s website for the offer. The site will prompt you to enter the reward code to complete your purchase. For the best experience, use a current browser such as Google Chrome, Firefox, Safari, or Internet Explorer 10 to redeem rewards.

MOBILE VERSION To access Rotary Global Rewards on your mobile phone, download the Club Locator app through the Apple App Store or Google Play Store and tap the Rotary Global Rewards banner. You can also use your phone to claim an offer. Just download the Rotary Club Locator App from the Apple App Store or Google Play Store and link to Rotary Global Rewards. You can also access Rotary Global Rewards by navigating to My Rotary on your phone’s browser.

ADD YOUR OWN OFFER [continued] Rotarians can help build the Rotary Global Rewards program, which is a unique program feature. Sign in to My Rotary, go to Rotary Global Rewards, use the Create a new offer tab, and add your own discount offer for fellow Rotarians. Note to presenter: This would be a good time to hand out copies of How to Create a Rotary Global Rewards Offer: https://www.rotary.org/myrotary/en/document/how-create-rotary-global-rewards-offer

Where will Rotary Global Rewards take you? Share your Rotary Global Rewards stories at #Rotary Story or by emailing rotaryglobalrewards@rotary.org.   www.rotary.org/globalrewards

Key #7: Promote Rotary Fellowships This Photo by Unknown Author is licensed under CC BY-SA

Rotary Fellowships Enhancing Your Rotary Experience

Social Groups with a Common Passion Rotary Fellowships are international, independently organized groups of Rotarians, Rotarian spouses, and Rotaractors who share a common vocation or recreational interest. Rotary Fellowships give their members the opportunity to have fun, make new friends around the world, and enhance their experience in Rotary

Service may be our first priority as Rotarians

But fellowship and fun is a close second!

Find Like minded professionals

Social, fun, something for everyone

Where to find a fellowship to join https://www.rotary.org/en/our-programs/more-fellowships Toronto Convention fellowship booths Ask a Rotarian

Fellowship equals happy members