Flexible Services iNotice Board Monthly Performance Summary FY19 May 2018 • 110 Watervliet Avenue • cdta.org • @CDTA 1

STAR Monthly Performance for May 2018 Actual Trips Performed: 8,244 (42%) Actual Passengers Transported: 9,371 Overall On Time Performance: 96.3% Scheduled: 57.9% Appointment Time: 96.9% Productivity: 1.5 110 Watervliet Avenue • cdta.org • @CDTA • • 2

A+ MediTrans Monthly Performance for May 2018 Actual Trips Performed: 7,551 (23%) Actual Passengers Transported : 7,799 Overall On Time Performance: 97.1% Scheduled: 83.13% Appointment Time: 97.9% Productivity: 1.8 110 Watervliet Avenue • cdta.org • @CDTA • • 3

CapitaLand Monthly Performance for May 2018 Actual Trips Performed: 8,468 (39%) Actual Passengers Transported : 8,683 Overall On Time Performance: 97.4% Scheduled: 82.7% Appointment Time: 98.3% Productivity: 1.8 110 Watervliet Avenue • cdta.org • @CDTA • • 4

STAR, A+ MediTrans & CapitaLand Overall Monthly Productivity for May 2018 Total Trips: 24,263 Total Passengers : 25,853 Trip Per Hour: 1.7 110 Watervliet Avenue • cdta.org • @CDTA • • 5

STAR, A+ & CapitaLand Space/Passenger Type for May 2018 STAR Transported: 4,550 - Ambulatory 4,916- Wheelchair / Scooter, Etc. A+ MediTrans Transported: 7,262 - Ambulatory 586- Wheelchair / Scooter, Etc. CapitaLand Transported: 8,635 - Ambulatory 121- Wheelchair / Scooter, Etc. Total : 20,447 - Ambulatory 5,623 - Wheelchair / Scooter, Etc. Note: NT trips are not included in Space/Passenger Type report 110 Watervliet Avenue • cdta.org • @CDTA • • 6

Total STAR Trips & Passenger Count – FY2019 April 1, 2018 – May 31, 2018 STAR Transported: 8,968 - Ambulatory 10,310- Wheelchair / Scooter, Etc. A+ MediTrans Transported: 12,977- Ambulatory 645- Wheelchair / Scooter, Etc. CapitaLand Transported: 17,890 - Ambulatory 331 - Wheelchair / Scooter, Etc. Total : 39,835 - Ambulatory 11,286 - Wheelchair / Scooter, Etc. Note: NT trips are not included in Space/Passenger Type report 110 Watervliet Avenue • cdta.org • @CDTA • • 7

Total STAR Trip and Passenger Count- FY2019 April 1, 2018 – May 31, 2018 FY18 Total Trips: STAR: 16,902 (44%) A+ MediTrans: 13,165 (32%) CapitaLand: 17,615 (39%) FY18 Total Passengers : STAR: 19,095 (43%) A+ MediTrans: 13,493 (44%) CapitaLand: 18,010 (29%) 110 Watervliet Avenue • cdta.org • @CDTA • • 8

Flexible Services Performance Goals On Time Performance Goal : 97% Overall On Time Performance (STAR and Taxi) On time is defined as no more than 0 minutes early or 25 minutes late for a scheduled trip Productivity Per Hour Goal : 1.9 Overall Passenger trips per revenue hour (STAR and Taxi) Total revenue hours operated monthly divided by number of completed trips 110 Watervliet Avenue • cdta.org • @CDTA • • 9