Servicing Dress Code June 1. 2009

Servicing Dress Code Business Need: The integration of the LBAC and LCFC work groups necessitates determining the future workplace dress code for the combined environment. LBAC dress code is determined by the specific site and is different between the sites LCFC sites have begun to set dress code by department and are no longer aligned as an enterprise. Standard Dress Code - Servicing Business Casual - Monday through Thursday Casual - Friday through Sunday All servicing departments in all sites would follow the standard dress code Non-servicing departments located in a servicing facility would be encouraged to follow the standard dress code Additional Ground Rules Tours may require business casual attire on normal casual dress days LOBs must communicate to other groups within their site and within their own LOB in other sites their intentions around additional casual dress days In general, individual LOBs should stick to the specifics of the dress code In order to provide some flexibility for individual LOB reward & recognition, each LOB can select up to 2 additional casual days each month. The LOB exec should approve and co-located LOBs should be made aware. Examples may include themed dress day (i.e. Halloween, Super Bowl), Top Site Recognition, etc. 2

Servicing Dress Code Daily Dress Code Standards (Business Casual and Dress Down): Name Tags are encouraged at all times. If you are required to or may have the opportunity to meet with customers during your workday, you must dress Business Casual. Present yourself in a well-groomed manner. All clothing must be clean, neat, ironed and appropriately fitting. Wear the appropriate undergarments for the clothing you are wearing. If you are unsure if your outfit is appropriate for work, it probably isn’t! Unacceptable Attire (Business Casual and Dress Down): Bib overalls, stretch lycra, stirrup or legging type pants. Mini skirts and high slits. Capri pants that are not at least 4 inches below the knee. Tee shirts or sweatshirts (except BAC branded). Extremely casual attire, including, but not limited to, shorts, Bermuda shorts (pants that are at or above the knee), skorts, tank tops, spaghetti straps, halter or tube tops, bathing suits, sundresses, bare-back dresses, sweat suits, wind suits, jogging suits or pants, jerseys, hats or caps at any time. Shirts must cover the midriff at all times (while sitting & when arms are in the air). Casual (flip flops, shower, rubber, plastic, crocs, athletic) or beach sandals. Distracting facial piercings and exposed body piercings Inappropriate, distracting or obscene tattoos (these should be covered) Hair styles/color that are distracting (e.g., mohawks and hair colors of green, fuschia, etc.)

Servicing Dress Code Acceptable Attire - Business Casual: Tailored slacks, including dockers or khakis, to the ankle. Skirts or dresses, to the knee or below. Capri, flood, or crop pants that are professional in style, and at least 4 inches below the knee (no jean material, casual fabric, long shorts, or baggy pants). Sleeveless shirts/dresses can be worn as long as the shoulders, back and midriff are covered at all times. Sweaters and shirts, including polo or golf shirts. Men’s shirts must have a collar and be buttoned. Polo-styled shirts are acceptable if the logo is small and the shirt has a collar. Sportcoats or jackets. Professional footwear, including slingback and open-toe shoes. Acceptable Attire – Dress Down: Anything on the Business Casual list of acceptable attire. Clean, neat denim, including appropriately fitting jeans, skirts and dresses, to the knee or below. Free from tears and holes. Bank of America shirts including Bank of America branded t-shirts and sweatshirts Clean sneakers, athletic shoes or sandals. This dress code standard applies for all associates during planned working hours. This list of examples of unacceptable attire is not exhaustive and does not include every possible unacceptable item. This list is not a substitute for management judgment or discretion. Your manager has the final say on the acceptability of any outfit.

Acceptable Attire Name Badges A MUST For Everyone! Friday Casual Business Casual Monday – Thursday Bank of American Sweat Shirts T-Neck Sweaters Twin set Sweaters Sweaters Professional Shirts Blouses Bank of America Tee Shirts Dress Skirts (Knee length) Dress Pants Capri’s (4” below knee) Dresses Jeans & Jean Skirts Dockers Polo Shirts Shirts Knit Shirts Men’s Sweaters

Plunging, Revealing Neck Lines Unacceptable Attire (Includes Business Casual and Dress Down) Midriff Tops Dressy Tank Tank Tops Bare Shoulders Bib Overalls Halter/Tube Tops Jerseys Tee Shirts Bare Back Oversized Tee Shirts Mini Skirts Sweat Shirts Plunging, Revealing Neck Lines Spaghetti Straps Hats/Caps City or Walking Shorts Cropped Sweatpants Shorts Bermuda Shorts Shorts Sweatpants Wind Pants Jogging Pants

Rubber Platform Flip Flops Footwear Unacceptable Acceptable Men’s Mules Men’s Shoe House Slippers Rubber Flip Flops Mesh Slippers Pumps Men’s Flip Flops Sling Backs Flats Slide Dress Boots Ankle Wrap Sandals Sandals Designer Flip Flops Boardwalk Sandals Shower Flip Flops Friday Casual Rubber Platform Flip Flops Flip Flop Sandals Crocs Sneakers

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