EUPAN Troika Secretariat 26 March 2007, Berlin Innovative Public Services Group (IPSG)

Working Areas IPSG-Meetings Expert Conferences Mid-Term Programme CAF Customer Satisfaction Measurement 5QC Citizen Charters Best Practices

Expert Conferences and IPSG-Meetings 07.02.2007 Expert Conference on „Strategic Management at the national level“, Berlin 08./09.02.2007 IPSG-Meeting, Berlin 02.05.2007 Expert Conference on „Demographic Change – Challenge for the Public Sector“, Bonn 03./04.05.2007 IPSG-Meeting, Bonn

Mid-Term Programme 08./09.02.2007 IPSG-Meeting, Berlin - first discussion - subsequently email questionnaire to collect target proposals from MS - presentation of results and further discussion at the next IPSG meeting on 3./4.05.2007

CAF Working Group 22./23.02.2007 Meeting of the CAF Working-Group in Cologne Main agenda points: - Validation – the way forward, - 3rd CAF user event in Portugal, - CAF eTool, - Benchlearning - CAF-Video

Customer Satisfaction Measurement Meeting of the Expert Group on 27 March 2007, Berlin Agenda: - Presentation of Policy Paper - Presentation of UK Guidelines on Customer Insight - Decision on IPSG Product and Clients - Proposal on how to present the product to DGs´ and Ministers´ Meetings

5QC Scheduled to take place in Paris in September 2008 Intensive Discussion during IPSG meeting Establishment and first meeting of a Sub-Group on the 5QC on 19 March 2007

Cooperation In the second IPSG-Meeting with HRWG and e-gov regarding common themes OECD EGPA EPSA (European Public Sector Award), opening ceremony took place on 14 March 2007 in Berlin