IoT Architecture Workshop IoT Use Case description template PARTNER NAME EMEA Partner Enablement Manager

USE CASE TITLE: Customer Description IoT use case description Customer Business Needs for IoT Technical challenges/constraints

USE CASE TITLE: Remote handling of worldwide distributed machines Example of IoT use case description Customer Description IoT use case description Manufacturer market leader for machines that produce cigarettes including the packaging with a market presence all around the world Sell high value machines (100/year of €1mio+ each) to tobacco companies, provide technical support on-site with high skilled technical staff Willing to connect their machines (1200+ distributed) from remote to support real time monitoring, predictive maintenance and remote setup Gather data to learn usage pattern and improve next generation of machines Customer Business Needs for IoT Technical challenges/constraints Improve after-sales services quality and optimize operating costs Setup an ongoing customer relationship to be closer to customer needs and business challenge Disconnected remote sites in different worldwide locations Manage countries different data security rules and factory security access Multiple Industry protocoles

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