KNOWLEDGE MANAGEMENT (KM) Session # 29

MANAGING KNOWLEDGE WORKERS

Managing Knowledge Worker? Gartner Group’s 3 Rules: They need to be energized intellectually. Design work-loads for them smartly as K. work consumes time and time. Expect shorter job contract and take it as a norm.

What Is a Knowledge Worker? S/He is able to find, understand and use K. in the organization on his/her own. Takes responsibility for his/her own Un-learning / Learning and Re-learning.

What Is a Knowledge Worker? S/He embodies experience, innovation, creativity, and then transform his/her experience into K. for leveraging products or services of the firm!

What Is a Knowledge Worker? Transforms business and personal experience into K. through capturing, assessing, applying, sharing, and disseminating K. within the organization to solve specific problems or to create value

Personality and Professional Attributes Holds unique values Aligns personal and professional growth with corporate vision Adopts an attitude of collaboration and sharing Has innovative capacity and a creative mind

Personality and Professional Attributes Has a clear understanding of the business he/she is a part Willing to learn, unlearn, and adopt new ways that result in better ways of doing a job

Personality and Professional Attributes In command of self-control and self-learning Willing to grow with the company

Core Competencies 1.Thinking skills—having a vision how the product or the company can be better 2.Continuous learning , unlearning and relearning in tune with fast-changing conditions

Core Competencies 3. Innovation and Creativity—”dreaming” new ways to advance the firm 4. Innovative Teams and Teamwork—via collaboration, cooperation, and coordination

Core Competencies 5. Risk taking and potential success—making joint decisions with calculated risk 6. Decision taking —be willing to embrace professional discipline, patience, and determination

Core Competencies 7. Culture of responsibility toward knowledge—Loyalty and commitment to one’s manager or leader

Factors Limiting K. Workers Productivity Ensuring the right match between the vocational needs of knowledge workers and the requirements of their jobs Achieving and maintaining match with the work environment are basic motives of human work behavior

Factors Limiting K. Workers Productivity When the individual achieves correspondence, he or she can continue with future opportunities with the firm, If NOT …………. ?

Smart Leadership Requirements Assessing core competency of the firm Response to the firm’s internal shortcomings Candid knowledge of the external market and the nature of the competition in the marketplace Online response to the company’s external environment Measuring the return on time

will be highly sought after? In 21st Century Managers, who are Self Motivated and have good Interpersonal Skills Who are Achievement Oriented, Flexible, and Adaptable… will be highly sought after? Today’s specialist knowledge rapidly becomes obsolete !

How To Broaden The Horizon ? 9 Recurring Characteristics 1. Initiative taking. 2. Good Net-workers. 3. Self-management. 4. Effective Team-workers. 5. Demonstrate Leadership. 6. Supportive Followers. 7. Broad Perspective. 8. Show-and-Tell. 9. Organization Savy… (Aware of org. politiking and knows his / her way how to get things done!

FACTORS, NEED MANAGING WELL Focus On Relationships And Results Time Resources Tasks Work Information & Knowledge Values Communications & Social Network Intellectual Capability Social and Emotional

PERSONAL DEVELOPMENT Knowledge and Personal capital needs constant Updating and Refreshing to maintain their Market Value……….

PERSONAL DEVELOPMENT Identifying a learning need. Five Tips for Continuous Learning: Identifying a learning need. Developing a learning event. Identifying learning resources. Scheduling time to do it. Making time to review and to practice.

Leverage your Intellectual Capital ? Selling yourself and your knowledge is an intangible sale ! Can’t sell like soap and biscuits? How to sell it? Develop your repute, and then let your reputation attract people / companies to YOU !

The Soft Side Always Wins ! Encourage every team member to create new knowledge in the interest of the project Help knowledge workers do their jobs

The Soft Side Always Wins Allow knowledge workers to participate in major company decisions, which can pay off in intrinsic and extrinsic benefits for the company and employees alike Encourage knowledge workers to learn as they earn a living on a regular basis

Learning Organization Learning organization—an organization of people with ingrained commitment to improve their capacity, to create, and to produce what they want to produce!