Citizen empowerment & personalisation Health and care as if people matter Jeremy Taylor, 11 March 2014 NHS | Presentation to [XXXX Company] | [Type.

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Presentation transcript:

Citizen empowerment & personalisation Health and care as if people matter Jeremy Taylor, 11 March 2014 NHS | Presentation to [XXXX Company] | [Type Date]

What matters? Access Information Communication Involvement Family and friends Privacy, confidentiality and dignity Support for self-care and independence Personalised service, coordination and continuity Practical support Emotional support

What matters? I want to see a doctor I want a service I can trust I want to know what’s going on I want to be treated as a person I want a say I don’t want to be passed from pillar to post I don’t want to repeat my story every time I want to be in control I want to be looked after I’m in pain. I’m exhausted I’m not happy about the care my Mum is getting

The house of care

Changing models of care From To Patients as recipients People as partners and managers of their health Primarily medical Increasingly social Professionals designing services Co-design of services Mobilising doctors, nurses and drugs Mobilising citizens and communities Treatment plans Participative care and support planning Clinical outcomes Quality of life outcomes Hospital focus Out of hospital focus

A care system in which people matter People have rights People define success People are partners People are managers People are leaders We are all part of the workforce No decisions about us without us