BI Tools Service – Framework Design Planning Reporting as a service Data Experts trained in tools and creating bespoke reports University Wide Search Tool and process for existing reports Training in specific University data sets Central Reporting team for strategic reports Utility Connection to data sources defined for each BI tool Offering consultancy on user generated reports Process for tracking and supporting Business Reporting and Analytics worked on reports Personalised training Guidelines / best practices on how to write user friendly reports Index of reports and datasets available to users Value Add Tool Availability Measurement and reporting Engagement Models (Access process documented etc.) Risk Register Service Request process (inc. CSI Log) Licensing structure and maintenance process Technical Roadmaps List of Tool Features Service Websites Governance Structure Documented Incident Support Process inc. reporting Service definition – In scope, out of scope Comms Plan KPIs Training format Complaints Process IS Project work Service Framework – definition and roadmap Warranty Must Haves To be delivered in DTI046 To be delivered and maintained in Service Future Plan Delivered / or completed through another project in 18/19

BI Tools Feature Comparison SAP BI Suite Power BI QlikView QlikSense Users Accessing Mobile Friendly No Yes – Any existing report may need to be optimised by user in desktop application No but reports can be converted to QlikSense Yes Anyone in the University can view Need an account provisioned All Staff TBC Formatting Report Import Pictures Custom colour scheme can be created and applied Connection Options Can be directly connected to SQL Server Can be connected to EDW EXPORT OPTIONS Exports to Excel / CSV Reports saved as a PDF An so on…..