Flexible Services iNotice Board Monthly Performance Summary FY18 February 2018 • 110 Watervliet Avenue • cdta.org • @CDTA 1

STAR Monthly Performance for February 2018 Actual Trips Performed: 8,309 (42%) Actual Passengers Transported: 9,105 Overall On Time Performance: 95.7% Scheduled: 56.0% Appointment Time: 94.5% Productivity: 1.5 110 Watervliet Avenue • cdta.org • @CDTA • • 2

A+ MediTrans Monthly Performance for February 2018 Actual Trips Performed: 4,974 (23%) Actual Passengers Transported : 4,998 Overall On Time Performance: 97.3% Scheduled: 83.6% Appointment Time: 95.5% Productivity: 1.8 110 Watervliet Avenue • cdta.org • @CDTA • • 3

CapitaLand Monthly Performance for February 2018 Actual Trips Performed: 7,404 (39%) Actual Passengers Transported : 7,507 Overall On Time Performance: 98.6% Scheduled: 81.0% Appointment Time: 97.5% Productivity: 1.8 110 Watervliet Avenue • cdta.org • @CDTA • • 4

STAR, A+ MediTrans & CapitaLand Overall Monthly Productivity for February 2018 Total Trips: 20,677 Total Passengers : 21,610 Trip Per Hour: 1.7 110 Watervliet Avenue • cdta.org • @CDTA • • 5

STAR, A+ & CapitaLand Space/Passenger Type for February 2018 STAR Transported: 4,714 - Ambulatory 4,491 - Wheelchair / Scooter, Etc. A+ MediTrans Transported: 4,841 - Ambulatory 175- Wheelchair / Scooter, Etc. CapitaLand Transported: 7,581 - Ambulatory 74 - Wheelchair / Scooter, Etc. Total : 17,136 - Ambulatory 4,740 - Wheelchair / Scooter, Etc. Note: NT trips are not included in Space/Passenger Type report 110 Watervliet Avenue • cdta.org • @CDTA • • 6

Total STAR Trips & Passenger Count – FY2018 April 1, 2017 – February 28, 2018 STAR Transported: 62,559 - Ambulatory 54,629 - Wheelchair / Scooter, Etc. A+ MediTrans Transported: 65,912 - Ambulatory 2,660 - Wheelchair / Scooter, Etc. CapitaLand Transported: 77,535 - Ambulatory 850 - Wheelchair / Scooter, Etc. Total : 206,006 - Ambulatory 58,139 - Wheelchair / Scooter, Etc. Note: NT trips are not included in Space/Passenger Type report 110 Watervliet Avenue • cdta.org • @CDTA • • 7

Total STAR Trip and Passenger Count- FY2018 April 1, 2017 – February 28, 2018 FY18 Total Trips: STAR: 105,445 (42%) A+ MediTrans: 62,091 (27%) CapitaLand: 76,745 (30%) FY18 Total Passengers : STAR: 115,408 (37%) A+ MediTrans: 67,909 (41%) CapitaLand: 77,479 (22%) 110 Watervliet Avenue • cdta.org • @CDTA • • 8

Flexible Services Performance Goals On Time Performance Goal : 96% Overall On Time Performance (STAR and Taxi) On time is defined as no more than 0 minutes early or 25 minutes late for a scheduled trip Productivity Per Hour Goal : 2.0 Overall Passenger trips per revenue hour (STAR and Taxi) Total revenue hours operated monthly divided by number of completed trips 110 Watervliet Avenue • cdta.org • @CDTA • • 9