Confident Communication

Some Examples of Group Ground Rules We communicate openly We focus on our strengths We value our differences We practice confidentiality We participate openly and fully We use time wisely We come to meetings well prepared We acknowledge that everyone brings value, talent, skill and resources to the group We communicate effectively We have fun! We focus on group learning, and not individual problems We avoid side-tracking and personal agendas We respect each other We are open to new ideas We willingly pitch in and help others We learn from our problems and mistakes in a positive way We transfer learning into effective action We share information We strive for consensus when making decisions We celebrate regularly!

How we do things around here Culture is How we do things around here Collis P Huntington 1886 BRON from here

Useful Phrases: a verbal toolkit “Please help me, to help you....” Minimise the Problem... “I’m sure we can sort this out easily...” Give their Excuse for them... “You probably didn’t realise...” “What would you now do, if you were me?...” Seeding the subconscious – “Here’s an idea I think is really going to suit you….” “By the way....”

Confident Communication