NATIONAL STRATEGIES FOR IMPLEMENTING THE

The aim of the study led by EIPA THE AIMS OF THE STUDY The aim of the study led by EIPA about national strategies of CAF diffusion is to promote a national strategy shared at European level The study led by EIPA allows to: Identify the task of the national agencies in the CAF diffusion Point out the guidelines for the CAF promotion in the new member states

In mostly European countries the CAF diffusion and promotion have been THE TASK OF NATIONAL CORRESPONDENTS AND TECHNICAL AGENCIES IN CAF DIFFUSION In mostly European countries the CAF diffusion and promotion have been entrusted to specific subjects Subjects directly appointed by a single Ministry universities, academies or technical agencies of local or national relevance such as the FORMEZ Reports and firm knowledges of the context where the public administrations act and a deep experience about the themes of TQM make the interventations more efficacious

DIFFERENT LEVELS OF SUPPORT AT NATIONAL LEVEL (1) Group 1 There is no official support for the CAF Group 2 The CAF is recommended as one tool (among others) Group 3 The CAF is recommended and supported through corresponding activities Group 4 The CAF is recommended and promoted as main quality improvement tool and supported through corresponding activities Group 5 Using the CAF is mandatory Cyprus Ireland Luxembourg Malta Netherlands Romania Czech Rep. Denmark Finland Greece Poland Spain Norway Sweden Austria Estonia Germany Hungary Italy Portugal Slovak Rep. Slovenia Belgium

DIFFERENT LEVEL OF SUPPORT AT NATIONAL LEVEL (2) It comes out two remarks: In no country has been introduced as a mandatory tool and make it in such way doesn’t seem relevant to the quality and the nature of its use by public administrations There is no spontaneous movement of the administration concerning the CAF use(except for Finland and Norway) A systematic politics of the tool diffusion, the definition of a “CAF strategy” at central level, is a way to adopt in a dissemination politics

ECONOMIC AND FINANCIAL RESOURCES ENGAGEMENT The investement level , meaning the financial and human resources invested by Member States, has been different Group 1 Little or no specific resources Group 2 Limited amount Substantial amount Cyprus Ireland Luxembourg Malta Netherlands Romania Estonia Finland Norway Slovenia Spain Czech Rep. Denmark Austria Greece Poland Portugal Sweden Germany Hungary Italy Slovak Rep.

activities and different tools to promote and spread the use of CAF Tools and strategies carried out at national level (1) The Member States, since 2000 to date, have realized a relevant number of activities and different tools to promote and spread the use of CAF Informative and spreading tools Tools to support and give out the use Tools to support the application

Austria, Belgium, Estonia; Austria, Belgium, Germany Tools and strategies carried out at national level(2) Categories Tool or activity Country Support Advice (to individual organizations) Austria, Belgium, Estonia; Germany, Italy, Norway Case studies Spain CAF- based projects Denmark Data base/good practice Austria, Belgium, Germany Hungary; Slovenia; Spain E-learning Austria; Germany; Portugal Electronic application tool Sweden Electronic evaluation tool Austria; Germany; Sweden Implementation Pilot projects Czech Republic; Estonia; Hungary; Italy; Norway; Portugal; Slovak Republic; Slovenia To be continued

TOOLS AND STRATEGIES CARRIED OUT AT NATIONAL LEVEL (3) Categories Tool or activity Country Information Publications (leaflets not included) Belgium, Germany Quality conferences Estonia; Hungary; Italy; Norway; Portugal; Slovak Republic Implementation Quality awards/contests Austria; Belgium; Estonia; Germany; Italy; Portugal Support Questionnaires Portugal Special guidelines Hungary; Portugal Special training (development for the CAF) Austria; Belgium; Denmark; Estonia; Poland; Slovenia; Spain User Conferences Germany; Hungary; Italy Worksheets Austria; Germany; Ireland; Portugal

TOOLS AND STRATEGIES CARRIED OUT AT NATIONAL LEVEL (4) It is not possible to think one tool as more efficacious than another nor that it exists a better strategy both because The interventations are closely linked to the national context To use different tools can result efficaceous

TOOLS AND STRATEGIES CARRIED OUT AT NATIONAL LEVEL (5) Some tools: Pilot Projects (e.g. Italy, Norway) Quality Awards carried out at different levels (e.g. Belgium, Italy, Portugal) User Conferences or workshop (e.g. Germany, Hungary, Italy) Training

TOOLS AND STRATEGIES CARRIED OUT AT NATIONAL LEVEL (6) All the countries agree on giving to the TRAINING an important task for the requalification of human resources envolved in self assessment and for the organzation itself. “Assessment without training takes the risk to be considered as a play of which it just needs to learn the rules and plan and check the phases ”

Review and update phase Acting and facilitating GOOD PRACTICE PROPOSAL (1) EIPA summarizes in the following PDCA cycle the different strategies used at national level Review and update phase 3rd phase Checking (C) Planning phase Technical Agency 1st phase 2nd phase Planning (P) Doing (D) 4th phase Acting and facilitating Acting (A) Pilot phase

GOOD PRACTICE PROPOSAL (2) Planning The definition of a CAF strategy, at central and political level, results to be an essential element to promote the diffusion of the tool and to ensure the quality of the applications according to a modernization and changement based view Pilot Phase This second phase, by operative carachter, proposes a number of jointed tools and strategies : a testing action A first CAF training action A spreading action of the tool to a wider audience

Verifying and Updating Acting and facilitating GOOD PRACTICE HYPOTHESIS (3) Verifying and Updating The informative feedback of the second phase , through the analysis and elaboration of the Pilot phase results, would allow to start a third phase of verifying and reformulating the Spreading Plan Acting and facilitating Reformulating the plan would allow, in the last phase, to concretely start a number of initiatives and specific tools, linked to the national context, aimed to facilitate CAF use and implementation