Eurostat, Central User Support User Support in figures - 2016 Luxembourg, 24 - 25 April 2017 Lucia Alexandroae, Natalia Petrovova Eurostat, DG.01.

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Presentation transcript:

Eurostat, Central User Support User Support in figures - 2016 Luxembourg, 24 - 25 April 2017 Lucia Alexandroae, Natalia Petrovova Eurostat, DG.01 Communication

STATISTICS (reference period 2016) 24 - 25 April 2017

Commercial companies/enterprises Students/Academics/Researchers The main users in 2016 Central Support National Supports* Commercial companies/enterprises 44% 39% Students/Academics/Researchers 26% 29% Private users 8% 10% *statistics calculated based only on the data available in the Assist system from year 2015, 2016 not yet available 24 - 25 April 2017

The main request types in 2016 Central Support National Supports* Availability of data/publications 57% 49% Methodological requests 18% 19% Verification of data 15% 20% *statistics calculated based only on the data available in the Assist system from year 2015, 2016 not yet available 24 - 25 April 2017

User support requests treated by statistical domain, 2016 Central Support National Supports* *statistics calculated based only on the data available in the Assist system from year 2015, 2016 not yet available 24 - 25 April 2017

User support requests treated in the Central User Support by origin, 2016 Total number of requests received – 2690 24 - 25 April 2017

User support requests treated in the Central User Support, 2011 - 2016 24 - 25 April 2017

User support requests treated in the Central User Support, 2011 - 2016 24 - 25 April 2017

Requests count by month, 2016 24 - 25 April 2017

User Satisfaction Survey (2016 edition) 24 - 25 April 2017

The 2016 survey covered four main aspects: 1) information on types of users and uses of European statistics, 2) quality aspects, 3) trust in European statistics, 4) dissemination of statistics (including the question on satisfaction with user support service). The survey was carried out from 19 April until 22 June 2016. Email invitations were sent out to about 160 500 registered Eurostat users. A total of 3038 (1,9%) replies were received. 24 - 25 April 2017

User groups, 2016 (covered by the User Satisfaction Survey) 24 - 25 April 2017

Satisfaction with user support services, 2015 - 2016 24 - 25 April 2017

Satisfaction with user support, 2011 - 2016 24 - 25 April 2017

to all the Support Centres Thank you to all the Support Centres in the ESDS network for good cooperation 24 - 25 April 2017