CCS Hyundai Customer Care System Manual

Index System information Dashboard view Selecting a category Compliments Complaints Other

System information System Requirements Please consult with your IT System Administrator that the PC in use meets the following standards . Operating System Processor Memory Monitor Software Network Microsoft Windows 7® or higher (Note use Windows Explorer 10 and lower) Pentium® 1 GHz processor or compatible processor (higher is desirable) 512 MB RAM min (1GB desirable) 1024 x 768 min recommended Microsoft Office 100Mbps network speed – minimum Internet Browser CCS is supporting Google Chrome®. .

Logging onto the CC system Website : After entering the ‘User Name’ and the ‘Password’ click on the ‘Login’ button to enter the next screen of the CC system. Note: ID logins and passwords will be provided to you. Only 1 login per dealer

Dashboard overview

Dashboard overview Total cases logged Total by Category

Dashboard overview Total cases escalated To the Regional due to No activity .

Dashboard overview Current cases not resolved yet . Consultant to do closure call to customer

Dashboard overview Total cases closed Total cases that had to be reopened

Selecting a category Click on Helpdesk Select a category to view any logged cases

Compliments CCS screen view when selecting compliments , captured compliments will be shown here. Click on view to open up the captured ticket.

Complaints CCS screen view when selecting complaints , captured complaints will be shown here. Click on view to open up the captured ticket.

Other CCS screen view when selecting other, captured tickets will be shown here. Click on view to open up the captured ticket. This option is used for general communication from HASA to Dealership and needs to Be monitored .

Once you have selected the view icon button, the following screen will appear.

Customer Details

Case Information & Status

Vehicle details

Video, picture & audio files can be uploaded

View case notes and chat history .