What is Communication?

What is Communication? Symbolic Verbal or Non-Verbal Words, gestures, attire, posture, voice and more. The message is more important than the words.

Context occasion people task A role is a part played in a specific situation A norm is a guideline of what’s appropriate for a specific situation.

Standard An established level of requirement or excellence. Appropriate for Self Appropriate for the Listener Appropriate for the Occasion Appropriate for the Task

Characteristics of a competent communicator Knowledge Attitude Skills

people with specific responsibilities who are united for a purpose. Organizations people with specific responsibilities who are united for a purpose. Functions: Identity: defines who you are as a person. Unity: joining together on a task. Preservation: fortify our beliefs and values.

Culture Ethnic Culture – the set of life patterns passed down from one generation to the next in a group of people. Organizational culture – how an organization thinks, what it finds important, and how it conducts business. Culture Shock – confusion or anxiety that sometimes results when people come into contact with a culture different than their own.

Elements of culture Structure – parts of the organization as well as the relationship between the parts. Systems – systems must be in place to give coordination to a specific goal. Values & beliefs – governs the groups policy and actions. Personal values Organizational values

Elements of Culture pt. 2 Goals – organizations try to set & reach goals. Goals come from values & beliefs. Environment – physical surroundings: home, school, community Traditions – carried out year after year. A practice or ceremony. Heroes – one who is respected & admired for the contributions made to society.

Why is having good communication skills important? You spend anywhere from 75 to 95% of your time each day using some form of communicating. Choices in the morning Choices at work or school Choices at home Choices at other social situations

Competent Communicator Knowledge – being informed for accurate and recent information Attitudes- influence the way you see yourself and other people. How attitudes impact others Managing your attitude Changing your attitude Skills – a variety of skills helps you communicate -Task skills – needed to get a given job done -Relationship skills – needed to nurture and maintain goodwill