Professional Knowledge and Skills Workplace Readiness Skills Competencies 8-17

8. Speaking and Listening Warm Up Describe a time where someone did not use effective listening or speaking skills when dealing with an issue you had. Describe a time where you did not use effective listening or speaking skills when dealing with an issue someone had with you.

8. Speaking and Listening Follows directions and communicates effectively with customers and other employees.

8. Speaking and Listening Which of the following is appropriate for a formal greeting during a presentation? Be seated Let’s get started Listen up Welcome

8. Speaking and Listening Answer: D. Welcome

9. Reading and Writing Warm Up List five reasons why effective reading and writing skills are needed at school or work. How can effective reading and writing skills help you advance at work? At school?

9. Reading and Writing Reads and interprets workplace documents and writes clearly

9. Reading and Writing You are writing an email to Sally Smith who is a potential customer. What is the best way to begin your email to Sally Smith? Hello Sally Smith! Dear Ms. Smith Dear Madam or Sir Dear Mrs.

9. Reading and Writing Answer: B. Dear Ms. Smith

10. Critical Thinking and Problem Solving Warm Up Explain a time where you had to use critical thinking skills to solve a problem at school or work.   List at least four different problem solving skills that can be used to help solve a problem.

10. Critical Thinking and Problem Solving Analyzes and resolves problems that arise in completing assigned tasks.

10. Critical Thinking and Problem Solving Jennifer’s supervisor asks her to select the best contractor for an upcoming construction job. Jennifer narrows the choices down to four contractors. What is the process for making her decision? Ask a coworker to help make the decision and select the best contractor using this rationale. Select a contractor who is the most affordable and explain why to your supervisor. Select a contractor who is closest in distance to the job location. Evaluate all factors needed and select the most suitable contractor based on the factors.

10. Critical Thinking and Problem Solving Answer: D. Evaluate all factors needed and select the most suitable contractor based on the factors

11. Health and Safety Warm Up Explain why you would need to have healthy behaviors and safety skills. How can these skills help lead to success at school and work?   List five good healthy behaviors and safety skills that you should use at school or work.

11. Health and Safety Follows safety guidelines and manages personal health.

11. Health and Safety Two employees working at a manufacturing company enter a shop floor to do work. One employee is wearing approved safety glasses but the other employee is not. Why should the employee be wearing safety glasses? It is an ethical thing to do and therefore morally correct. Most employees wear safety glasses as a safety precaution. Safety glasses should always be worn on the shop floor. All global companies suggest that employees wear safety glasses.

C. Safety glasses should always be worn on the shop floor. 11. Health and Safety Answer: C. Safety glasses should always be worn on the shop floor.

12. Organization, Systems, and Climates Warm Up Explain why you would need to have an employee organization chart for your school or workplace.   Someone once said “a chain is only as strong as its weakest link.” Explain how this statement effects how a workplace may be organized.

Organization, Systems, and Climates Identify big picture issues and his or her role in fulfilling the mission of the workplace.

12. Organization, Systems, and Climates Part of being a civically responsible employee is understanding how the US Government operates. The job of the legislative branch is to ______________ laws. Make Implement Evaluate Assess

12. Organization, Systems, and Climates Answer: A. Make

13. Lifelong Learning Warm Up Explain why you would need to develop lifelong learning skills.   List three things that you would like to learn about and why?

13. Lifelong Learning Continually acquires new industry-related information and improves professional skills.

13. Lifelong Learning Simone is a corporate employee who is committed to lifelong learning. What is the BEST way that Simone can show her commitment? Offering fellow employees assistance on the job Attending conferences to acquire new industry related knowledge Researching how to do difficult tasks in her workplace Spending time at work completing assignments for her college classes.

B. Attending conferences to acquire new industry related knowledge 13. Lifelong Learning Answer: B. Attending conferences to acquire new industry related knowledge

14. Job Acquisition and Advancement Warm Up List at least four things you should do when you are applying for a job. Explain why each of these things are important.   List three things that you can do to advance your career. Why are these things important.

14. Job Acquisition and Advancement Prepares to apply for a job and to seek promotion

14. Job Acquisition and Advancement When writing resumes, why do employers prefer professional references over personal ones? It is illegal to provide personal references. Professional references tend to be more intelligent. Professional references are biased. Personal references tend to be biased.

14. Job Acquisition and Advancement Answer: D. Personal references tend to be biased.

15. Time, task, and resource management. Warm Up Explain why time management skills are important for school or work. How can they help you be successful?   You have several assignments due on the same day for school. How could you go about developing a plan to ensure that you can complete all of your work in a reasonable manner.

15. Time, task, and resource management. Organizes and implements a productive plan of work

15. Time, task, and resource management. Samuel works at a farm equipment company. Which of the following will help him decide what to do each day? The daily work plan The tasks most enjoyed The customers complaint log The work your peers do first

15. Time, task, and resource management. Answer: A. The daily work plan

16. Mathematics Warm Up Explain why you would need to have an understanding of math skills for work. Give three examples of where these skills would be important.   You are given a task at work where you need to determine the amount of materials and their cost needed to complete a large construction project. What is one method that you could incorporate to insure accuracy?

16. Mathematics Uses mathematical reasoning to accomplish tasks

16. Mathematics Maya worked 41 hours this week at a local hospital. She makes $12.00 per hour. Anytime over 40 hours is paid at time and half or 1.5. How much will Maya earn for her 41 hours of work this week? $412 $498 $508 $396

16. Mathematics Answer: B. $498

17. Customer Service Warm Up Describe a time where you feel a sales person used poor customer service skills. Why do you think these skills were poor?   List at least four positive customer service skills. Give an example of each of these skills.

17. Customer Service Identifies and addresses the needs of all customers, providing helpful, courteous, and knowledgeable service.

17. Customer Service Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer? Inform the customer of available lay-away plans. Ask the customer to look at the posted dress code and leave. Greet the customer and ask if he would like her assistance. Wait until the customer approaches her and handle it.

C. Greet the customer and ask if he would like her assistance. 17. Customer Service Answer: C. Greet the customer and ask if he would like her assistance.