Chapter 6: Principles of Interviewing

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Presentation transcript:

Chapter 6: Principles of Interviewing

Interview Characteristics Purposeful Control Two parties Amount of speaking Different types

Planning the Interview Define goal Identify/analyze other party Knowledge level Other’s concept of self Your image Attitude

Planning the Interview Prepare list of topics Choose best interview structure Highly structured Nonstructured Moderately structured

Planning the Interview Consider possible questions Primary and secondary Open and closed Factual and opinion Direct and indirect Hypothetical & critical incident Leading

Planning the Interview Arrange setting Time Of day Schedule of people Place Distraction-free Physical arrangement

Conducting the Interview Opening Greeting & building rapport Orientation Reason for interview

Conducting the Interview Opening Information needed Ground rules Length Motivation

Conducting the Interview Body: Interviewer Control & focus Listen actively

Conducting the Interview Body: Interviewer Probe for information Elaboration Clarification Paraphrasing Silence Prods

Conducting the Interview Body: Interviewee Listen actively Give clear, detailed answers Correct any misunderstandings Cover your agenda

Conducting the Interview Closing Review & clarify results Establish future actions Conclude with pleasantries

Ethics of Interviewing: Interviewers Make only promises you are willing and able to keep Keep confidences

Ethics of Interviewing: Interviewers Allow interviewee to respond freely Treat every interviewee with respect

Ethics of Interviewing: Interviewees Don’t misrepresent facts or your position Don’t waste interviewer’s time