Senior Director, Global Business Operations & Marketing Suzette Godwin Romer Senior Director, Global Business Operations & Marketing Copyright © 2016 ADP, LLC
2016 Rank in Financial Data Services: #1 About ADP 650,000+ businesses across the globe rely on ADP for cloud-based Human Capital Management solutions that unite HR, payroll, talent, time and benefits administration. Industry Leadership We pay 26 million (1 in 6) workers in the US and 13 million elsewhere Electronically moved $1.7 trillion in client tax, direct deposit and related client funds in fiscal 2016 within the US Processed nearly 60 million W-2s in 2016 within the US More than 67% of the Fortune 500 companies and more than 80% of Fortune 100 use at least one of ADP’s services 90%+ client retention and average client tenure of 11 years Stability and Leadership $12 billion in revenue Fortune 500 ranked 248 and Fortune Global 2000 ranked 354 Largest provider of HR Services in North American, Europe, Latin America and the Pacific Rim Exceptionally strong AA/Aae rating Our People 56,700 associates supporting clients in more than 100 countries Provide service and support in more than 30 languages Manage 2,000+ tax agency relationships in US and abroad Numerous awards for Development & Diversity 2010-2016 2014-2016 2016 Rank in Financial Data Services: #1 2011-2016 Copyright © 2016 ADP, LLC
Human Capital Management Our approach to helping you succeed Human Capital Management We focus on our clients’ biggest investment, challenge and opportunity – their people. From Recruitment Technology Innovation To Retirement Compliance Service Insights Support Copyright © 2016 ADP, LLC
Time and Labor Management Comprehensive HCM framework Integrated, comprehensive portfolio. Innovative, cloud-based delivery. Cloud-based Software Recruiting Learning Performance Compensation Succession HR System of Record Mobile Portal Reporting Analytics Time and Labor Management Payroll Processing Managed Comprehensive Delivered as a Service Copyright © 2016 ADP, LLC
Our CPQ Journey Where We Started (2012) Implement fast, with Phased Approach Focus on Shortening the Sales Cycle Replace paper orders and legacy systems Simplify paperwork to improve Buyer’s experience Introduce eSignature Automate workflow to reduce, simplify and accelerate decision making Improve Sales Handoff to Implementation Eliminate duplicate data entry Automate Order Routing Reduce errors Auto-provisioning orders Establish a strong Support model Establish a Mobile Strategy and Infrastructure Bonus – Improve SFA adoption! Copyright © 2016 ADP, LLC
Our CPQ Journey Where We Are Today 8 core product groups, spanning 4 divisions (more on the way) 5800 users, primarily Sales 260k quotes created past 12 months For our Small Business market, 79% were eSigned – 65% on an ipad Mobile Guided Selling model Integrated with SFA, eSignature, CLM Deal Desk / Margin Analysis Support Back-end Auto-Provisioning and Oracle Financials integration Copyright © 2016 ADP, LLC
Recent Modernization Initiatives Copyright © 2016 ADP, LLC
CPQ Platform Optimization Oracle PS Engagements to Optimize our CPQ Install: Phase 1 Completed. Refactoring our large Pricing function – we simplified and reduced code by 40% Develop Coding Framework Modernize our laptop UI – we rebranded our laptop experience to align with mobile UI branding and optimized layout) Phase 2 Completed. Replaced custom coding to leverage native functionality Code optimization for simplification, improved performance and elimination of duplicate and unneeded customizations Outside-In Assessments Completed Identify areas for platform and process optimization, and leverage best practices and industry standards to enable expedited scalability to other BUs. Copyright © 2016 ADP, LLC
Introducing Mobile UI We previously had one layout that was used for both iPad and layout use. We created a separate Mobile configuration for iPad use to leverage the new platform functionality. Benefits: Optimized & Easy to Read iPad Friendly Motions – collapse, swipe, sliding drawers Performance Improvement Updated and Consistent Look and Feel No More ‘Pinch and Zoom’ Copyright © 2016 ADP, LLC
ESO Mobile for iPad Copyright © 2016 ADP, LLC
Copyright © 2016 ADP, LLC
ESO Mobile for iPad Copyright © 2016 ADP, LLC
ESO Mobile for iPad Copyright © 2016 ADP, LLC
Copyright © 2016 ADP, LLC
Copyright © 2016 ADP, LLC
Copyright © 2016 ADP, LLC
Copyright © 2016 ADP, LLC Copyright © 2016 ADP, LLC
Where We Were Before ‘Pseudo Waterfall’ CPQ Release Methodology Challenges: 8 weeks to change a button label? Lengthy Requirements docs required 8- 12 weeks in advance – quickly stale Missed deadlines – disappointed stakeholders Large groups on team calls – small participation, wasted time “Sprints” aren’t really Sprints Copyright © 2016 ADP, LLC
Our Agile Transformation Benefits We Are Seeing: More Productive Faster releases of enhancements and new features In the past 7 months we’ve released 200+ enhancements in Team 1 alone More Efficient Just in Time Requirements, allowing team to move at the speed of Sales, with ability to accommodate change Changed Mindset Embracing Change Higher Employee Engagement, with Focused Teams, Improved Collaboration and Trust Agile Focus Higher Quality - Less errors and hot-fixes, due to ongoing testing and stakeholder demos More Predictable Outcomes in Development Timelines Copyright © 2016 ADP, LLC
Our CPQ Journey Where We Are Going Next CPQ Expansion to other Divisions and New Products PS Engagement to support Acquisitions Continued Optimization our Agile Model Upgrading our SFA Integration Package Leveraging new release capabilities – including converting all our documents to Doc Designer Expanded Business Administration of CPQ Focus on KPI and Metrics Copyright © 2016 ADP, LLC
Senior Director, Global Business Operations & Marketing Suzette Godwin Romer Senior Director, Global Business Operations & Marketing Copyright © 2016 ADP, LLC