Relationship Based Care Model Marcie Chenette Ferris State University NURS 511

Introduction MidMichigan Health MidMichigan Health: University of Michigan Health System Journey toward Magnet Recognition (Midmichigan.org, 2015) Connection Introduction

Relationship Based Care (RBC)-is a culture transformation model and an operational framework that improves safety, quality, patient satisfaction, and staff satisfaction by improving every relationship within an organization (Koloroutis, 2004). 3 focused relationships Patient and family Self Colleagues Connection (Ledesma, 2011)(VanWagoner, 2015) Description of RBC

Professional Practice Patient and Familiy Leadership Teamwork Professional Practice Care Delivery Resources Outcomes (Koloroutis, 2004)(Winsett & Hauck, 2011) (Cropley, 2012) (Ledesma, 2011) Description of RBC

Critique of RBC-A Business Perspective Patient Protection and Affordable Care Act Value Based Purchasing Sustainability (Rosen, Maddox, & Ray, 2013) Critique of RBC-A Business Perspective

Critique of RBC-Alignment with Mission and Values Our Mission is to provide excellent health services to improve the quality of life for people in our communities. (Midmichigan.org, 2015) MMH Critique of RBC-Alignment with Mission and Values

Critique of RBC-Alignment with Mission and Values Our Vision is to celebrate the power of health throughout life -  with you. (Midmichigan.org, 2015) MMH Critique of RBC-Alignment with Mission and Values

Critique of RBC-Interdisciplinary Concerns Our Values  At MidMichigan Health, we hold these values to be fundamental: Excellence – We offer nothing less than the best. Integrity – We do the right thing, each time, every time. Teamwork – We provide individual commitment to a group effort. Accountability – We accept responsibility for all we do. (Midmichigan.org, 2015) (Cropley, 2012) MMH Critique of RBC-Interdisciplinary Concerns

Proposal for RBC Changes Shared Governance Interdisciplinary commitment CARING (Winsett & Hauch, 2011) (Midmichigan.org, 2015) Proposal for RBC Changes

Ongoing Evaluation of RBC Increase in patient satisfaction HCAHPS Nursing retention and satisfaction Readmission rates (Ledesma, 2011) (Cropley, 2012) Ongoing Evaluation of RBC

Implementing RBC Magnet Recognition Identification of caring behaviors Educational development-Mandatory Administration Managers Staff Clinical and non-clinical Accountability (Winsett & Hauck, 2011) (Havens & Aikens, 1999) Implementing RBC

Summary RBC + MidMichigan Health Mission, Vision, and Values Relationships Business Implementation Summary

References

References

Model of Care, Individual Presentation Grading Rubric: Summary Model of Care, Individual Presentation Content Criteria Points Introduction to model of care 10 Description and conceptual map 20 Critique of model related to business perspective Critique of model related to alignment to mission and values of select organization Critique of model relating to interprofessional concerns Proposed revised model and plan for evaluation Implementation plan Summary and conclusion 5 Support for ideas 15 Structure Up to 20 point deduction