DPMS Ticket & Permission Management Nov. 2016 EWS, SPS

Agenda Summary Permission Submit permission request Approve permission request

Summary Ticket Permission request Scenario : Operation problems Submitter: All DPMS users Submit ways: Send email to itsupport@Lenovo.com or contact itsupport via lync, then ITSupport will assign task to right one. Permission request Scenario: All DPMS permission request should follow this process Submit way: Access to itsupport.lenovo.com to submit request and get approval from line manager. PS: In order to provide quick response, IT support will solve permission request directly, so please follow steps to submit permission request.

Agenda Summary Permission Submit permission request Approve permission request

DPMS permission—submit request 1. Access to ITSupport system, click Service Request -> Request Entry (IT Support system URL：itsupport.lenovo.com)

DPMS permission—submit request 2. Service Categories ->Application System Authorization Request -> Manufactory Application Request

DPMS permission—submit request 3. Select “Manufactory App…”

DPMS permission—submit request 3. Fill Application Information 1) Production Tier1 : Application-Manufactory Production Tier2: DPMS Production Tier3: * 2) Fill require information 3) Attach application excel file (in next page) 4) Approver is line Manager, please get it approved, then your application will be solved by it support.

DPMS permission—submit request 3. User roles

Agenda Summary Permission Submit permission request Approve permission request

DPMS permission—approve request Access to it support system，then click “Approval central” page to approve. (it support system url: itsupport.lenovo.com)