Basic of Business Correspondence

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Presentation transcript:

Basic of Business Correspondence Need for written communication Types of business correspondence Business letters E-mails Memorandum

BUSINESS CORRESPONDENCE is the communication or exchange of information in a written format for the process of business activities.

NEED FOR WRITTEN COMMUNICATION Maintaining a proper relationship. Serves as evidence. Create and maintain goodwill. Inexpensive and convenient. Formal communication. Independent of interpersonal skills.

TYPES OF BUSINESS CORRESPONDENCE Business letters Business letters are the most formal method of communication following specific formats. They are addressed to a particular person or organization. A good business letter follows the seven C's of communication.

TYPES OF BUSINESS CORRESPONDENCE 7 C’s of Communication: Clear. Concise. Concrete. Correct. Coherent. Complete. Courteous.

TYPES OF BUSINESS CORRESPONDENCE The different types of business letters used based on their context are as follows: Letters of enquiry Letters of claim/complaints Letters of application Letters of approval/dismissal Letters of recommendations Letters of sales. Official letters can be handwritten or printed. Modernisation has led to the usage of new means of business correspondence such as E-mail and Fax.

TYPES OF BUSINESS CORRESPONDENCE E-mail Email is the least formal method of business communication. It is the most widely used method of written communication usually done in a conversational style. Memorandum Memorandum is a document used for internal communication within an organization.Memo may be drafted by management and addressed to other employees.

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