LEADERSHIP QUIZ CHAPTERS 7-10

True or False? 1 - Communication consists of only a verbal process between two people.

True or False? 2 - “I messages” lie at the heart of aggressive communication and seek to accuse, control, and attack others.

True or False? 3 - Your physical appearance is one of the ways we communicate with others nonverbally.

True or False? 4 - Women have traditionally experienced the same level of professional success as men if they are competent and qualified.

True or False? 5 -Dominant diversity groups generally are not willing to welcome less dominant groups into the melting pot.

True or False? 6 -The last step of the decision making process is to follow up and evaluate the results.

True or False? 7 - As a leader, avoid seeking advice and obtaining opinions from others as this shows a lack of management ability and will reduce the confidence other people will have in you.

True or False? 8 - When you are examining the pros and cons of each proposed alternative that you are considering in a decision making process, you are using a “cost-benefit analysis.”

9 - Conflict can be an asset or a liability. True or False? 9 - Conflict can be an asset or a liability.

True or False? 10 - Conflict that is a positive influence and serves the interest of the organization is called “dysfunctional conflict.”

Multiple Choice 11 - When you are empathetically listening and understanding another person’s point of view without having to change it, you are using Passive/aggressive communication “You messages” Validation Non-verbal communication

Multiple Choice 12 - Research indicates that _____ percent of our communication comes through the non-verbal channels of communication. 20-30 40-50 55-70 75-90

Multiple Choice 13 - Affirmative Action was introduced in 1961 Because of the legislative amendment proposed by Dr. Martin Luther King, Jr. Because the Hispanic population was increasing at the same rate as the African American population in the United States To ensure job and university applicants were treated equally To ensure the Bakke case against the University of California was implemented throughout the entire higher educational system.

Multiple Choice 14 - The belief that certain groups are inherently superior to others is called Ethnic advantage The glass ceiling Racism assimilation

Multiple Choice 15 - A traditional non-diverse corporate culture that prevents promotions and leadership opportunities for minorities and creates barriers can be referred to as Glass ceilings Walls Escalators All of the above

Multiple Choice 16 - The most popular decision making approach used is Using intuition Going by hunches Experience Using a decision tree in a graphic visual form

Multiple Choice 17 - The first step in decision making is Generating alternatives Selecting a solution Identifying and defining the specific problem Evaluating results.

Multiple Choice 18 - The most common cause of conflict within an organization is Unclear objectives Incompatibility Vague performance measures Ill-defined decision making processes

Multiple Choice 19 - When a person is using a problem-solving process in handling conflict, he or she is using the conflict style of Avoiding Collaborating Compromising accommodating.

Multiple Choice 20 - Which of the following are not one of the five conflict strategies? Competing Avoiding Collaborating Arbitrating Compromising