Examples of Good Customer Service

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Presentation transcript:

Examples of Good Customer Service Greeting customers with a smile – attitude and behaviour Providing information about products in store Having enough staff for customers to speak to Meeting specific customer needs Dealing with problems effectively Staff should know the scope of their job role After sales support Working under pressure Confirming customer needs have been met

Consistent and Reliable  If customer service is consistent it means the same procedures are used to same high level of standard The same service every time Reliable  being dependable, delivering regular responses to all customers.

P2 - Describe the characteristics of reliable and consistent customer service

Your task… Choose ONE from the following businesses: Thorpe Park Next PC World Fitness First (or any leisure centre) A hotel A café/ restaurant or your choice Apple Game P2 is about how you provide consistent and reliable customer in your chosen business

Examples of Good Customer Service Greeting customers with a smile – attitude and behaviour Providing information about products in store Having enough staff for customers to speak to Meeting specific customer needs Dealing with problems effectively Staff should know the scope of their job role After sales support Working under pressure Confirming customer needs have been met

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