www.oasis-open.org April 17, 2009 eGov Workshop: Cloud Computing and Interoperability Daniel Burton Senior Vice President Global Public Policy Salesforce.com dburton@salesforce.com

The World Today My Yahoo Google NY Times Brokerage Banking Salesforce Credit Cards Blogs Open Table Blackberry

The Consumer Web Platforms

Q: Why can’t business and government applications be as easy as the Consumer Web?

Evolution of Computing 1960’s Mainframe 1980’s Client/server Today Enterprise Cloud Computing 5

Applications Moving to the Cloud Mainframe 1980’s Client/server Today Cloud Computing Applications 6

Platforms Moving to the Cloud Mainframe 1980’s Client/server Today Cloud Computing Platforms 7

Government is Moving to the Cloud Federal State Local Non-profit

Across Segments Economic Development Environment & Natural Resources Transportation General Government Public Safety & Justice Science & Tech Education Health & Human Services

The Cloud Computing Model Multi-tenant Pay-as-you-go Elastic No Capital Expense Modest Operating Expense Scales With Your Business Yefim Natis, VP, Distinguished Analyst 10

Advantages of the Cloud Client / Server & App Server Platforms Cloud Computing Time to Value in Months Fragmented Security & Compliance Painful, Risky Upgrades and Updates Expensive multi-year software licenses Difficult to Customize and Use Complex Infrastructure Time to Value in Weeks Central Security & Compliance Automatic Upgrades Monthly Subscription Payments Easy to Customize and use No Infrastructure

Granular Real-Time Security Model Flexible Data Sharing with Point-and-Click Rules Field, Object and Record-Level Control Sharing Across CRM and Custom Apps Point and Click Permissions Custom Sharing Rules Across Roles, Profiles, and Channels Integrated with API, Reporting & Search Integrated With Single Sign-on

ISO 27001 Real-Time Security The World’s Most Trusted Security that Improves in Real-Time with Testing by Every Customer Application Security ISO 27001 SSL encryption Identity confirmation SAS 70 Type II; SysTrust certified FDA CFR Part 11 & Part 820 Network Security IP restrictions Fault tolerant, multi-layered firewall Intrusion detection 3rd party assessments Facility Security 24 x 365 security Biometric readers Silent alarms CCTV Motion detection

Proven Reliability and Performance 10 500 >99.9% Uptime Page Response Time (ms) Quarterly Transactions (billions) Improves with Time, Scale, and Usage <300 ms response time Trusted for 10+ Years

Real-Time, Transparent System Status Confidence, Transparency, and Trust Live System Status Security Best Practices Historical Performance

Proven, Real-Time Integration Leverage Your Existing Investments Connect the Clouds Native Oracle & SAP Connectors Consume External Web Services Build New Web Services Leverage Existing Investments 60+ Certified Integration Middleware Connectors Force.com for Facebook Force.com for Google Force.com for Amazon Web Services 100M+ API calls/day >50% of Transactions through Our API 16 16

Leverage from all Assets: Integration as a Service Native Desktop Connectors Integration Partner Ecosystem Mash-ups from AppExchange Native ERP Connectors Developer Toolkits

Force.com  Amazon Web Services Bring Amazon Web Services To Force.com Applications Develop in Java, Ruby on Rails, LAMP Stack Access Mega Storage from Amazon S3 Burst a Force.com App to Amazon EC2

Force.com  Google App Engine Python library and test harness Access Force.com Web Services API from within Google App Engine applications

Force.com  Facebook Force.com Developers Build Social Apps for The Enterprise Facebook Users Access Apps on Force.com Sites

The Cloud is a Services Supermarket Combine platforms: Combine strengths