Problem solving
A. Agree the problem 1 Select the Problem 3 Discuss and clarify the problem and come to a common understanding about the same 2 Understand the Problem
B. Eliminate Causes 4 Identify possible causes of the problem 5 Gather data and test causes 6 Select applicable causes
C. Options for Improvement 7 Identify potential options for improvement 8 Gather data and test options for improvement 9 Select applicable options for improvement
D. Implement solutions 10 Plan implementation of solutions 11 12 Monitor success of implementation
E. Complete the process 13 Standardize solution 14 Can the idea be used somewhere else