NON-VERBAL Communication

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Presentation transcript:

NON-VERBAL Communication

How do you communicate each day? Create a list of ways that you communicate each day using Nonverbal messages. YOU HAVE TWO MINUTES – there WILL be a PRIZE for the most complete list!

NONVERBAL Cues...... We use non-verbal communication to create impressions. Non-verbal communication is used to manage interaction.

Nonverbal communication is a primary means of expressing emotion.

We convey affection, power, respect, and dominance through nonverbal cues

Nonverbal communication also is used to send messages of power and persuasion.

Personal Space Close Talker When personal space is invaded, communication is impeded (blocked or hindered)…why?

We all mark our own Territory “My” Territory We all mark our own Territory Unwritten seating assignments, spreading books, jackets, lunchroom tables.

Visual Territory People come into a room and glance for less than three seconds to find out where to sit. People will leave spaces between if given that option. Territorial on school busses – my spot!

Do ACTIONS speak LOUDER than words!? Non-verbal communication: Used to REPEAT a verbal message (pointing in a direction while stating a direction)

Do ACTIONS speak LOUDER than words!? Used to COMPLEMENT or sometimes CONTRADICT the verbal message (winking)

Do ACTIONS speak LOUDER than words!? REGULATE interactions (cues to convey messages and let other know when to speak)

Do ACTIONS speak LOUDER than words!? Actions SUBSTITUTE for the verbal message finger to lip to indicate the need to be quiet….a nod instead of “yes.”

Keys to Building Strong NONVERBAL Skills Maintain Eye Contact Signals interest, attentiveness, strength and credibility Use posture to show interest Lean forward, standing erect and look alert Improve decoding skills Watch and understand the complete verbal/nonverbal messages Probe for more information When nonverbal cues contradict verbal meaning (Do you mean that…..)

Keys to Building Strong NONVERBAL Skills Associate with people from diverse cultures Learn about cultures to widen knowledge and tolerance of nonverbal messages Appreciate the Power or Appearance Yourself, documents, business space – sends a message Ask your friends/family To watch for “quirks” and unconscious gestures or body movements

When Verbal and Nonverbal messages conflict??? Which are receivers more likely to believe? NONVERBAL