People Management in Project Management Murray Hollow LLC www.murrayhollow.com
Agenda People Management/Project Human Resources Management Personality Differences Acquiring and Managing the Project Team Motivation and Stress Resistance to Change Examples and Q&A Murray Hollow LLC www.murrayhollow.com
Project Human Resources Management Processes to organize, manage, lead the project team Varied responsibilities, skills, experiences Team involvement in planning decision making Different points of view will strengthen the project Murray Hollow LLC www.murrayhollow.com
Project Human Resources Management Develop Human Resource Plan Acquire Project Team Develop Project Team Manage Project Team Murray Hollow LLC www.murrayhollow.com
Humans Need for structure and process and governance Need to balance the recognition of the human aspects of a project Rather than resist acknowledgement, usually easier to acknowledge and address Family issues/Health issues Competing interests Labor relations Murray Hollow LLC www.murrayhollow.com
Four Main Personalities Cholerics: extroverted, big picture, goal oriented, typically takes charge Melancholies: introverted, details, facts and rules, supporting material Phlegmatics: relational, do not rush, non confrontational, need to engage Sanguines: people sensitive, relate well with others, to be noticed Murray Hollow LLC www.murrayhollow.com
Motivation How to keep team engaged and focused? Answers the why keep going? Recognition Communication Continuous improvement Murray Hollow LLC www.murrayhollow.com
Workplace Diversity Different Cultures Different Languages Different Locations Different Communication Nuances Murray Hollow LLC www.murrayhollow.com
Managing Stress Stress leads to more mistakes and less optimal decisions Burnout increase turnover Rehire, Retrain, Rebuild Murray Hollow LLC www.murrayhollow.com
Competing Interests Project groups could sometimes have competing interests Decommissioning system Purchasing new fleet New processes that put more power in business users vs technology Stakeholders must be aligned and communication clear Murray Hollow LLC www.murrayhollow.com
Ensuring Quality During life of project, members might be more concerned with completion rather than quality Need to understand role of each person and fit within the project Need to be clear about expectations Create a culture where the team holds each other accountable Murray Hollow LLC www.murrayhollow.com
Resistance to Change Human nature to resist change Naturally goes against why a project is undertaken Change is inherently a part of most if not all projects Need to understand end results for each stakeholder Murray Hollow LLC www.murrayhollow.com
Conclusion Project Managers need to adapt, assume team will not Every team member will be different: needs, priorities, goals, etc. Important to incorporate as much as possible in the Project Human Resources Management step Opportunity to be mindfully aware and to patiently serve Murray Hollow LLC www.murrayhollow.com
Q & A Does anyone want to share their thoughts? Other experiences? Q&A Murray Hollow LLC www.murrayhollow.com