Emotional Intelligence Connecting the dots By Everett Marshall, Marshall Wagner Associates
Agenda 3 Big Dots What is Emotional Intelligence EQ-i 2.0 Dimensions The Leadership Connection Questions? Resources
3 Big Dots Awareness Balance Usefulness
What is Emotional Intelligence? We define EI as the capacity to reason about emotions, and the use of emotions to enhance thinking. It includes the abilities to accurately perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional growth. John Mayer, Peter Salovey, David Caruso, 2004 It is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. Daniel Goleman, 1998
What is Emotional Intelligence? Emotional intelligence is a set of emotional and social skills that collectively establish how well we: Perceive and express ourselves Develop and maintain social relationships Cope with challenges Use emotional information in an effective and meaningful way It is a predictor of success in life and work
The EQ-i 2.0 Model
What Does it Measure? The EQ-i 2.0 measures five distinct aspects of emotional and social functioning: Self-Perception – understanding your emotions Self-Expression – expressing your emotions Interpersonal – develop and maintain relationships Decision Making – use emotions to make better decisions Stress Management – cope with challenges
Self-Perception Consists of the following sub-categories: Self-Regard – confidence Self-Actualization – continuous development Emotional Self-Awareness – understanding my emotions
Self - Expression Consists of the following: Emotional Expression – saying how you feel Assertiveness – standing up for yourself effectively Independence – standing on your own two feet
Interpersonal Consists of the following: Interpersonal Relationships – developing and maintaining good relationships Empathy – recognizing and appreciating how others feel Social Responsibility – contributing to society
Decision Making Consists of the following: Problem Solving – effectively managing emotions when solving problems Reality Testing – seeing things as they really are Impulse Control – ability to resist or delay impulses
Stress Management Consists of the following: Flexibility – adapting to change effectively Stress Tolerance – successfully coping with stressful situations Optimism – having a positive outlook
Happiness Feeling satisfied, enjoying life An indicator of overall well-being Not included in overall EQ-i 2.0 results Impacts overall EQ-i 2.0, closely linked to: Self-Regard Optimism Interpersonal Relationships Self-Actualization
ABCDE Model A Activating event B Belief system C Consequences D Dispute E Energize
The Leadership Connection Leader SituationFollowers Leadership Leadership: the process of influencing an organized group in accomplishing its goals.
Questions
Resources Books Working with Emotional Intelligence. Daniel Goleman. Bantam Books; The EQ Edge. Steven Stein, Howard Book. Jossey-Bass; Websites Six Seconds – The Emotional Intelligence Network ( Emotional Intelligence Consortium ( Assessments Everett Marshall of Marshall Wagner Associates is certified to administer the EQi-2.0 and EQ360 assessments The EQ-i 2.0 measures the interaction between a person and the environment he/she operates in. This can help establish the need for targeted development programs and measures, and can lead to dramatic increases in the persons performance, interaction with others, and leadership potential. The EQ 360 assessment provides a more in-depth analysis by having those who work with the client provide information as well. When observer ratings are compared with the results of an EQ-i 2.0 self-report, a more complete 360 degree profile emerges. Contact Everett Marshall at (410) or for more