FCL – Administration Tool Customer Technology Support Office February 2013

FCL – Administration Tool https://sso.secure.fedex.com/fcladmin Is the address you type in, but it will automatically redirect you to the authentication server, on the below address. CT SPOA Level Two Training Material – FCL Administration Tool – version 1.0 February 2013

CT SPOA Level Two Training Material – FCL Administration Tool – version 1.0 February 2013

FCL – Administration Tool This is the main screen shown when you log into FCL Administration Tool CT SPOA Level Two Training Material – FCL Administration Tool – version 1.0 February 2013

FCL – Administration Tool The left hand box is the primary search fields, the right hand side are secondary search values. CT SPOA Level Two Training Material – FCL Administration Tool – version 1.0 February 2013

FCL – Administration Tool You can choose the order of the results shown by adjusting the sort by field. CT SPOA Level Two Training Material – FCL Administration Tool – version 1.0 February 2013

FCL – Administration Tool We searched by email address to return the below results. By using the email address we are shown all results linked to that address. CT SPOA Level Two Training Material – FCL Administration Tool – version 1.0 February 2013

FCL – Administration Tool The ability to delete the USER ID is only available to select users, you should request this in Lync if needed. CT SPOA Level Two Training Material – FCL Administration Tool – version 1.0 February 2013

FCL – Administration Tool We can view the user accounts by clicking on the USER ID in the Login ID column CT SPOA Level Two Training Material – FCL Administration Tool – version 1.0 February 2013

FCL – Administration Tool The ID screen shows all the user information, including the address, last login dates and the email address associated with the account. The bottom of the USER ID screen shows the applications the customer is registered for and when the user last logged in. CT SPOA Level Two Training Material – FCL Administration Tool – version 1.0 February 2013

FCL – Administration Tool The Admin Options menu allows you to select one of a few key tasks. CT SPOA Level Two Training Material – FCL Administration Tool – version 1.0 February 2013

FCL – Administration Tool Administration Options Act As This allows the user to act as another user, via means of a temporary password which will work alongside the customer’s own password. Reset Password This allows you to reset a users password in the cases where they have forgotten it and don’t have access to the default email address – please note appropriate security questions should be asked. Unlock ID This allows you to instantly unlock a users ID when they have locked themselves out due to the number of incorrect login attempts. CT SPOA Level Two Training Material – FCL Administration Tool – version 1.0 February 2013

FCL – Administration Tool This is where you enter the USERID of the customer you wish to login as. CT SPOA Level Two Training Material – FCL Administration Tool – version 1.0 February 2013

FCL – Administration Tool You then need to enter the reason – the default choice should be FSM Support FSM Support Write me down! CT SPOA Level Two Training Material – FCL Administration Tool – version 1.0 February 2013

FCL – Administration Tool Finally you need a case number – enter 12345678 12345678 Write me down! CT SPOA Level Two Training Material – FCL Administration Tool – version 1.0 February 2013

FCL – Administration Tool The page will then give you the USER ID and the temporary password for the account. Beware of spaces when you are copying the User id or Password Click here to load fedex.com and use the credentials provided CT SPOA Level Two Training Material – FCL Administration Tool – version 1.0 February 2013

FCL – Administration Tool Enter in the users USER ID And click submit to reset the password. CT SPOA Level Two Training Material – FCL Administration Tool – version 1.0 February 2013

FCL – Administration Tool The system will provide you with a temporary password which you can provide the user with to access fedex.com CT SPOA Level Two Training Material – FCL Administration Tool – version 1.0 February 2013